Sr Technical Project Manager

Technical Program Manager - Team Lead (TPM) plans, coordinates, and utilizes technical knowledge to direct the work efforts and results of a team of associates in the Oracle Healthcare Immediate Response Center. They have the technical breadth to build expertise in the tools, platforms and/or applications the team utilizes for incident management, monitoring and service management. The role also requires strong  communication, collaboration and analytical skills to help prioritize critical programs, create process improvements, and build a roadmap for the organization. 

The IRC Incident Management (IM) team is responsible for the 24x7x365 immediate response and resolution to mission impacting incidents for all Healthcare clients worldwide. Our team is made up of Technical Support Engineers who focus on maintaining availability for systems, Millennium solutions and core applications managed by Oracle Healthcare. The IM team maintains and utilizes a deep, broad technological knowledge base that spans the breadth of Oracle Cerner systems and supporting technology through tenured experience and practiced methodology to quickly and efficiently resolve or provide alternative workflow for immediate, client impacting incidents. 

 

Career Level - IC3

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