Senior Technical Talent Management Support Engineer

Position is for a Technical Support Professional with experience in Oracle Talent Management.

The successful candidate will have Technical Skills for HCM Cloud Talent Management Technical Support and experience in all or most of the following areas:

1  Oracle HCM Cloud:

• Set up and configuration of the HCM Core HR module and employee hiring. Experience on any of the core HCM modules (Core HR, Learning, Recruiting, Absence etc.)
• General knowledge of an employees annual performance ratings, Goals, Check ins, and overall Talent Review 
• Cloud Infrastructure (OCI), HCM reporting and analytics

2  Customer Service Skills:

• Has experience working in a support organization or in a customer service type role
• Experience with a ticketing system. My Oracle Support and JIRA preferred 
• Capability to work on multiple issues at a time and demonstrates the ability to multitask efficiently 
• Organization and prioritization or daily work and actions. 

3  Problem-Solving:

• Strong analytical skills for troubleshooting employee data and functional related issues 
• Ability to debug and resolve data discrepancies and errors effectively.
• Ability to troubleshoot Network issues work flows and Employee related system issues. 

4  Security and Role Management:

• Knowledge of HCM Cloud security setup, including roles and privileges.
• Data roles and security profiles and troubleshooting 

5  Excel and CSV:

• Advanced skills in Excel for data manipulation and troubleshooting.
• Understanding of CSV file handling for data import/export support.

6  SQL , XML PL/SQL:

• Proficiency in SQL for querying databases.
• Basic understanding of PL/SQL for troubleshooting stored procedures and functions.
• Reading XML output
• HCM reports and Analytics 

7  Excel and CSV:

• Advanced skills in Excel for data manipulation and troubleshooting.
• Understanding of CSV file handling for data import/export support..

8  Security and Role Management:

• Knowledge of HCM Cloud security setup, including roles and privileges.
• Understanding of data access controls and policies for support.

 

The successful candidate will join the Fusion HCM Support Team.  They will be responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.

Career Level - IC3

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Are you interested in being part of a dynamic and fast-paced team supporting Oracle’s newest Human Capital Management (HCM) revolution? Well this is YOUR chance! At Oracle Fusion, we deliver HCM management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.