Senior Technical Program Manager

Location: United States

This role is part of the Service Excellence organization supporting Oracle Analytics and AI Data Platform products. The position sits within the Quality of Service organization team, which is responsible for driving structured follow-up on customer-impacting incidents, recurring issues, service health risks, and operational improvement opportunities.

The individual in this role will manage cross-functional problem management programs and customer-focused technical initiatives, including customer-facing Root Cause Analyses (RCAs), customer-critical bug fix tracking, Corrective and Preventive Actions (CAPAs), Post Incident Reviews (PIRs), and service health reviews. The role requires strong technical program management skills, operational discipline, and the ability to work across engineering, support, operations, incident management, and leadership teams to improve service reliability and customer outcomes.

This position will help identify risks, track issues to closure, improve processes, and ensure timely communication with stakeholders. The role will also contribute to continuous improvement efforts by analyzing incident trends, identifying repeat problem areas, improving workflows, and supporting data-driven recommendations that enhance service quality, reduce customer impact, and strengthen operational readiness.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle Analytics and AI Data Platform team is seeking an experienced technical program manager to drive key business critical strategic programs.