Senior Principal Engineer, CSS Global SaaS & Apps Delivery, SaaS Application, OMS - MCS

•    Position is for an Tech Lead, CSS Global SaaS & Apps Delivery, SaaS Apps– Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. 
•    The main role is to troubleshoot and help to resolve highly complex techno-functional problems.
•    The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
•    The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:
•    Work directly with Customers for
o    Advising on complex use of Oracle products
o    Manage highly complex and critical customer issues
o    Serve as Situation Manager on highly sensitive issues
o    Consult with Management in directing resolution of critical Customer situations
•    Formal mentoring for promoting the technical and professional development of others
•    Creation/review of Knowledge Articles
Qualifications: 
3 to 8 years of experience:
•    Hands-on knowledge and experience with Oracle OAF and integration with Oracle ERP

Others
o    Exhibit effective analytical skills & organizational skills
o    Good command over spoken & written English
o    Interact directly with customers and follows through on all assignments and takes ownership of customer issues
o    Seeks innovative ways to improve the process of delivering solutions to customers
o    Strong written and verbal English communication skills; multi-lingual a plus
o    Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
 

Career Level - IC5

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We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

• Position is for an Tech Lead, CSS Global SaaS & Apps Delivery, SaaS Apps– Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. • The main role is to troubleshoot and help to resolve highly complex techno-functional problems. • The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. • The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers