Senior Platform Software Engineer

Location: Nashville, TN, United States

Basic Qualifications

• 4+ years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.

• Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.

• Knowledge of storage systems, file systems, and distributed-system fundamentals.

• Experience with automation or infrastructure tooling such as Python, Terraform, Bash.

• Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.

• Ability to coordinate effectively with development, operations, networking, security, and other partner teams.

• Clear written and verbal communication, sound task management, and the ability to produce high-quality technical documentation.

• Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.

• Familiarity with Agile practices, change management, and production-readiness principles.

Preferred Qualifications

• Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis is an added advantage.

• Experience operating enterprise file-storage services or other large-scale storage platforms.

• Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.

• Experience designing or improving highly available, resilient, and scalable operational systems.

• Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.

• Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.

• Demonstrated automation mindset: identifying repetitive operations and operational toil, automating them safely, and measuring the resulting improvement.

• Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce scalable, durable solutions for recurring problems.

Responsibilities

• Perform routine service operations, including host and storage-system management, security and compliance activities, automated and manual ticket resolution, and customer notifications.

• Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Servicess across pre-production and production environments.

• Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.

• Review and approve the operational readiness of new service features and changes.

• Execute and own software and infrastructure deployments using approved automated tools and change-management practices.

• Proactively identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them.

• Investigate performance, capacity, networking, host, and storage-system issues, escalating effectively when deeper product or vendor expertise is required.

• Identify growth trends and provide input to capacity planning and service scaling.

• Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.

• Participate in large-scale events involving service dependencies and coordinate recovery activities.

• Contribute to problem management by identifying root causes, tracking corrective actions, and preventing recurrence.

• Continuously improve service operability, observability, resilience, and customer experience. 

  Owns moderately complex components within platform services or SDKs; leads team-level improvements to integration frameworks and developer tooling. Performs deep debugging across a bounded set of distributed services, driving fixes that protect downstream consumers and upgrade paths. Analyzes usage, performance, and error budgets for specific platform surfaces; implements targeted resilience and capacity optimizations. Authors and curates team-scoped documentation, samples, and adoption guidance.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle Cloud Infrastructure is expanding its file storage services that operate at high scale in a broadly distributed, multi-tenant cloud environment. Our customers run critical workloads on OCI, and our mission is to provide best-in-class file storage capabilities alongside compute, networking, database, and security services. As an Engineer , you will operate and improve File Storage using NetApp services in a highly distributed environment. You will be part of the first line of defense for service health and customer experience. The role requires a hands-on engineer who values simplicity, automation, scalability, clear documentation, and collaborative problem solving. You will work on production operations, incident response, operational readiness, observability, change management, capacity planning, and long-term reduction of operational toil. The role calls for strong ownership and customer focus, using service metrics, logs, alarms, and ticket trends to prioritize improvement