Principal Engineer focused on Windows Administration, OCI Cloud, Azure

Job Responsibilities

 

• Explore and analyze patterns of performance and other reliability issues for Infrastructure as a Service (IaaS) products and services.
• Engage with Development and Service partners to identify improvement opportunities for IaaS and propose solution approaches related to network, Windows enterprise services (AD/DNS), and migration of services to Oracle Cloud Infrastructure (OCI).
• Excellent understanding of OS (Windows and Linux) installations, deployments, updates, upgrades, migrations and day to day activities.
• Provides customer support, troubleshooting highly complex (Cloud/IaaS/PaaS/Database) technical problems by working with different vendors and stakeholders; to provide solutions to customers on time. 
• Works directly with customers to resolve technical issues via fastest options, tracking status updates via support ticketing tools. e.g. My Oracle Support (MOS) & JIRA.
• Capable of handling highly sensitive and escalated issues and bridge calls.
• Consults with Customers on complex use of Oracle products.
• Knowledge transfer through development and delivery of training, knowledge sessions and mentoring.
• Analyses workload, determines best practices and implements changes to improve productivity.
• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities. 
• Participates in a shift rotation.

 

Requirements

 

• IaaS platforms, integration, deployment and support 
• Oracle Cloud Infrastructure -  migration of service to OCI and/or similar cloud environments (Azure).
• IaaS performance metrics and fluency to understand reports
• Windows Server, Administration - server builds, troubleshooting, maintenance, and support.
• Linux and VMware Administration  - server builds, troubleshooting, maintenance, and support – is a plus.
• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on tasks.
• Participate in our System Engineering processes, aiding in continuous integration, delivery, and deployment.
• General web application performance and reliability
• Defining and documenting technical architecture of complex and highly scalable products
• Large scale applications and deployments
• Methodical approach to troubleshooting complex problems
• Implement and maintain strategies for backup, security, and redundancy
• Adopt, implement, and document repeatable change processes and best practices
• On-call and available to independently monitor requests after-hours/weekends.
• Perform other duties as deemed necessary and assigned by the customer and management.
• Client facing experience supporting enterprise customers.
• Bachelor’s degree, in Computer Science, or equivalent work experience.

 

Required Skills and certifications:

 

Oracle Cloud Support (OCI)

Microsoft Windows Administration

Microsoft Windows Certifications

Microsoft Azure Administration and Certification is a plus

OCI Certification – Is a plus

Other Infra Support Certifications – Linux, VMware is a plus

Deep knowledge how to troubleshoot complex problems.

 

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Oracle Customer Success Services As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.