Principal DevOps Engineer - Communications (Day Shift)

Department Overview

The Communications SRE/Ops team is an integral part of Oracle’s Communications Global Industry Unit which provides large-scale Communications Cloud solutions, such as Enterprise Communications Platform (ECP) - Realtime Communications (RTC) and Internet-of-Things (IOT) services for industry-vertical cloud services. The Communications SRE/Ops team provides the technical and operational support link between Customer Service teams, DevOps/Platform engineering teams, and SaaS/PaaS development teams. The SRE/Ops team is responsible for the overall health, performance, availability, reliability, and deployment of the Communications cloud services operating in the Oracle Cloud (PaaS/IaaS) environment. The team’s mission, goals, and objectives are based on advocating and implementing Agile, DevOps, DevSecOps, Site Reliability Engineering, and Automation Philosophies and Best Practices to achieve Excellence in delivering and operating large-scale communications cloud cervices. 

Position Description:  “About the Job…”

The Communications DevOps Engineer position provides 24x7x365 coverage, requires working in rotational shifts, including on weekends and public holidays. The primary responsibility is the daily operations and maintenance of the critical Enterprise Communications Platforms (ECP) and Communications SaaS services deployed in Oracle Cloud Infrastructure and Database environments (PaaS/IaaS). Participate in the design, development, and implementation of operational, CI/CD, monitoring/observability, and cloud infrastructure services and capabilities. The team members continually exercise and grow diverse skills, thrive in an agile development environment, and given the autonomy and support to deliver the highest quality operational services possible to customers. 

Roles and Responsibilities: “What You'll Do…”

• Perform day-day operational activities to support large-scale production  communications cloud services and Enterprise Communications Platform (ECP) offerings adherence to “Service Level Agreement and Objective (SLA/SLO)” for Reliability, and Availability requirements and organizational “Operational Level Agreements” (OLA).
• Perform duties as defined by Incident, Change, Service Request, and Problem Management processes.
• Participate with the investigation, documentation, and resolution of issues affecting the cloud services and customers. 
• Using a data-driven process/mindset, author technical content to support the incident response process (e.g., postmortem/root cause analysis) and develop interim solution to prevent or quickly resolve current and future issues.
• When not performing 24/7 operations duties, as a member of an Agile development team, you will be working on software engineering tasks such as design and development of services or capabilities that increase reliability, scalability, and reduce operational overhead through automation and orchestration principles.
• Interact with colleagues on technical and Non-functional topics related to operations and support of cloud services.
• Master technical and functional areas for the communications cloud services and Enterprise Communications Platform (ECP).
• Constant assignments to learn cutting edge Communications & Cloud computing technologies, tools, and services.

Required Qualifications: 

• 24/7/365 On-Call Shift Rotation, including on weekends and public holidays.
• Required Weekday Shift assignment:  Day Shift
• Occasional Travel

Career Level - IC4

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Looking for an experienced DevOps Engineer to join the Communications Service Reliability Engineering (SRE) and Operations (SRE/Ops) team which is an integral part of Oracle’s Communications Global Industry Unit. The foundation of your contribution is advocating and participating in product improvements, Service Delivery/Onboarding, Serviceability & Availability, and operational overhead reduction projects for Cloud-Native Services. Your role as an Advisor, Subject Matter Expertise, Champion of Change, Collaborator, and Advocate for Learning is paramount to achieving excellence in Service Delivery, Operations and Customer Experience.