Career Level - IC3/IC4
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with 7+ years related experience. Experience with Oracle's core products, applications, and tools is important.
Technical Lead:
- 9 to 20 years of relevant experience as Oracle Core DBA.
- Should have worked in DBA Managed Services environment.
- Responsible for monitoring, managing Mission critical database Production environments.
- Should have knowledge of Change management processes (SLAs, ticketing, approvals etc).
- Good understanding of the business impacts of critical situations.
- Demonstrated ability to effectively communicate at the technical and business management level.
- Should have a strong customer facing skills.
- Extensive knowledge and solid troubleshooting experience in the following areas:
RAC, RAT testing, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker. - Experience in database security - TDE, Audit Vault, OKV etc.
- Experience in database monitoring using Oracle Enterprise Manager including target management, installation, HA configuration and administration of OEM, incident and alert management, monitoring templates, DBLM, Integration with ticketing tool.
- Knowledge of Grafana is preferred.
- Experience in troubleshooting day to day database issues.
- Experience in handling complex database backup and recovery scenarios using RMAN.
- Experience in database migrations (ExaCC, OCI, platform migration) and upgrades.
- Experience in troubleshooting various installation and patching issues.
- Experience in Oracle engineered systems like Exadata, Supercluster.
- Experience in Golden Gate replication including unidirectional and bidirectional access.
- Experience in automation using Shell scripts, Perl, Python, Ansible etc.
- Experience in OS administration (Linux, Solaris), virtualization, storage (ZFS, ZDLRA).
- Excellent written and verbal communication skills.
- Ability to work under pressure - quick thinking and remaining calm during stressful situations.
- Willingness to work in 24x7 rotational shifts and on weekends from office.
- Ability to quickly grasp complex technical issues.
- Appetite to learn new technologies and constantly improve technical skills.
Career Level - IC3
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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