Oracle Cloud Support Engineer

- Proficient technical knowledge of PaaS and SaaS platforms (OCI, AWS, Azure, or GCP).
- Strong understanding of microservices, containers, and serverless technologies.
- Hands-on experience with Kubernetes, Docker, and container orchestration platforms.
- Deep knowledge of CI/CD pipelines, version control systems (e.g., Git), and build automation tools (e.g., Jenkins, GitLab CI/CD).
- Experience in automating deployment, scaling, and monitoring processes.
- Experience with logging and monitoring tools (e.g., OCI Monitoring, Prometheus, Grafana ELK Stack, Splunk).
- Proficiency in managing production environments, troubleshooting, and optimizing applications.
- Ability to handle patch management, incident resolution, and root cause analysis.
- Strong understanding of SRE principles (RTO/RPO/SLA).
- Experience in designing and implementing reliability strategies, including failover and disaster recovery.
- Good understanding of compliance and regulatory processes like SOC, GDPR, DORA etc
- Good understanding of programming languages like Python, Ruby etc and expertise in shell scripting.
- Experience in managing teams in shift-based models and ensuring round-the-clock availability.
- Strong communication skills to coordinate with customers, product, engineering, and leadership teams.
- Ability to mentor and upskill team members in DevOps and SRE best practices.
- Ability to present technical concepts to non-technical stakeholders effectively.
- Familiarity with incident management frameworks and escalation processes.

Career Level - IC2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer