Manager, Systems Engineering

Location: United States

Position Overview

The Manager, Systems Engineering leads a Cloud Operations team responsible for the reliable, secure, and efficient operation of critical US-hosted SaaS applications. This role provides both technical and people leadership, ensuring teams are well positioned to meet operational commitments, respond effectively to incidents, and continuously improve service reliability, performance, and scalability.

The Manager is accountable for the day-to-day execution of operational work, Business Operations Assurance (BOA) activities, incident management, and team development. The role will partner closely with High Compliance Managers and other engineering leaders to align operational practices, manage shared dependencies, and support cross-organizational priorities.

Key Responsibilities

• Lead, coach, and develop a Cloud Operations team, including setting clear goals, managing performance, building technical capability, and fostering a culture of accountability and operational excellence.
• Own the team’s daily operational execution for assigned applications, ensuring work is prioritized appropriately and delivered in accordance with service commitments, customer needs, and organizational objectives.
• Lead and oversee Business Operations Assurance (BOA) activities, ensuring applications are operationally ready and meet required standards for reliability, supportability, monitoring, documentation, resiliency, and compliance.
• Manage incident response for the team’s application portfolio, including incident triage, escalation management, stakeholder communications, restoration of service, root-cause analysis, and completion of corrective and preventive actions.
• Establish clear operational processes, metrics, and reporting to measure service health, incident trends, backlog, operational risk, and team performance.
• Drive continuous improvement across Cloud Operations, including automation, observability, monitoring, alerting, capacity planning, operational tooling, and support processes.
• Partner with engineering, product, security, and infrastructure teams to ensure operational requirements are incorporated into application design, releases, and lifecycle planning.
• Collaborate with High Compliance Managers to align operational practices, support common standards and initiatives, manage cross-team dependencies, and address shared operational risks.
• Ensure appropriate operational documentation, runbooks, knowledge management, and on-call readiness are maintained for supported applications.
• Identify and proactively mitigate operational risks that could affect application availability, performance, security, compliance, or customer experience.
• Communicate operational status, significant risks, incidents, and improvement plans clearly to leadership and key stakeholders.
• Support organizational planning by providing input on staffing, skills, capacity, priorities, and investments required to meet the growing application portfolio’s operational needs.

Required Leadership Capabilities

• Proven ability to lead and develop technical operations or systems engineering teams in a fast-paced environment.
• Strong experience with cloud operations, production support, incident management, and service reliability practices.
• Demonstrated ability to manage multiple applications, competing priorities, and cross-functional dependencies.
• Effective written and verbal communication skills, with the ability to provide clear direction to technical teams and concise updates to leadership.
• A collaborative leadership style with a focus on accountability, customer impact, continuous improvement, and operational discipline.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

The Manager, Systems Engineering leads a team responsible for the delivery, operation, and continuous improvement of critical US-hosted SaaS applications. This M2 leader provides technical and people leadership, establishes priorities, manages operational performance and service commitments, and develops team capability to ensure reliable, secure, and scalable application support.