Lead Principal Platform Software Engineer

Location: Seattle, WA, United States

Shapes and leads Oracle’s AI for Support technical programs, scaling automation, chat, support ticketing, and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution.

Drives cross-group platform initiatives (e.g., identity, config, API gateways) with significant impact on reliability, performance, and compliance across the group. Anticipates and resolves ambiguous distributed-systems problems; sets compatibility and deprecation strategies to minimize downstream risk. Establishes shared observability frameworks, SLOs, and capacity models used by multiple teams. Defines architectural guardrails, security controls, and reference implementations in partnership with SRE and security.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Shape AI for Support by scaling automation, power AI agents, and put knowledge at customers and engineers’ fingertips to resolve issues faster.