Director, Cloud HCM Customer Program Manager

It is an exciting time to be a part of the Oracle Cloud HCM Development organization.  As we continue to rapidly introduce new products and enhancements, we are partnering even more closely with our customers to ensure their successful implementation and adoption of new capabilities.  Our HCM Center of Excellence is at the forefront of this work with our customers.  We are currently recruiting a Director, Cloud HCM Customer Program Manager who will play a critical role in advising our customers in their journey to the Cloud and maximizing customer satisfaction, and retention.  Join our team and be part of an organization that thrives on innovation, collaboration, and delivering value to our customers.

As a Customer Program Manager, you will work closely with customers, internal teams, and consulting partners to ensure the effective implementation and adoption of the Oracle HCM Cloud product.  The Customer Program Manager serves as the primary entry point for customer engagements into the Oracle product development organization. You will advise on implementation best practices, partner with customer and SI leadership to ensure solution and organizational readiness, and guide the customer in optimization and innovation opportunities.

This role requires an experienced, driven individual with deep HR process and Oracle Cloud HCM functional product acumen.  The ideal candidate will have experience leading multiple, complex implementation/optimization programs either as a leader with an Oracle HCM customer or as a consulting partner.  Qualified candidates will also have the ability to articulate implementation and product adoption best practices, common program risks and viable mitigation strategies, and models for driving executive/leader sponsorship of Cloud technology programs.

The successful candidate will possess:

• 8+ years of functional and/or technical leadership experience in recent enterprise-level Oracle HCM implementations 
• Bachelors degree or equivalent required, Masters preferred
• Experience in Oracle Cloud HCM consulting, program management, or customer success in a software environment 
• Deep Oracle Cloud HCM functional product knowledge within at least one module; expertise is more than one module is ideal
• Demonstrated success in a customer-centric service delivery leadership role
• Exceptional communication, interpersonal, and leadership skills
• Strong critical thinking and problem-solving skills with the ability to anticipate challenges and proactively address them
• Experience working in a role that requires influence without authority
• Demonstrated success in adapting to new situations and a commitment to continuous learning 
• Proven ability to manage complex projects with multiple stakeholders
• Experience working in a fast-paced, dynamic software environment
• Ability to understand functional/business requirements and communicate them effectively to internal and customer resources who may or may not be technical 

Career Level - M4

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