Cloud Architect Director in Customer Success Service (CSS)

Oracle Customer Success Services (CSS)

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

Oracle is rapidly transforming herself into a hyper scale cloud player by aggressively rolling out a comprehensive portfolio of SaaS, PaaS, and IaaS services.  Oracle is the only enterprise-grade Cloud Service Provider with a comprehensive suite of offerings across IaaS, PaaS, and SaaS with built-in security and AI/ML.  These services are delivering real outcomes for our customers who are reinvigorating legacy applications, developing new applications, and deploying into the Oracle Cloud in a fraction of the time they could before. 

Businesses who have turned to Oracle for cloud and application solutions trust Oracle CSS to help them get the most out of their investment. For more than 20 years, Oracle CSS has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

Job Description

We are looking for a Cloud Architect Manager who will be responsible of delivering best in class services to our CSS Customers running their solutions on Oracle private, public, and multi-cloud environments. 

• Become Customer Trusted Advisor. With extensive problem resolution skills, CAM is accountable, trustworthy, and able to build lasting relationships with the team members, other Oracle teams and the customers at different levels of the reporting line up to CIO or equivalent business owner. Work closely with customers to align their business and industry requirements at different stages of their Cloud Journey to deliver high value services aligned with Oracle’s best practices and service delivery standards.
• Leading CSS’s highly experienced delivery teams by providing technical governance and guidance.
• Be the Oracle Cloud infrastructure Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial infrastructure solutions cost effectiveness, quality, and reusability. 
• Assess and analyse customers cloud infrastructure needs to make sure that Oracle solutions meets the customer’s objectives.
• Market awareness around not only competitor’s technologies, but new technologies. 
• Keen to develop into new emerging technologies and providing structured awareness to CSS teams and customer on how to adapt. 
• Align with the JAPAC PaaS/IaaS teams to contribute and leverage key learning’s. 
• Apply industry and Oracle best practices, product knowledge, and business acumen.
• Undertake research, investigations, and developments in Oracle cloud technology in an appropriate way and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be a key contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Work with the services sales teams where required to assist at pre-sales level around defining scope, LoE, technical guidance and at high level technical program/project level delivery methodology.
• Actively lead and contribute to strategic programs and initiatives, including innovations.
• Ensure successful handover from Implementation toward operations making sure the implemented infrastructure solution will fit the customer requirements.
• Work closely with different CSS teams making implementation and operation of customer’s Mission critical environment a success. 
• Providing technical guidance on Oracle cloud and hybrid solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Working closely with Customer Success Managers ensuring the IaaS (and PaaS) customers are deriving value from their investments and ensure very high subscription renewal rates.

Skills and Primary Qualifications

• 8 – 15 years of experience in the IT industry, with minimum five years (3) of experience as a senior Architect delivering enterprise solutions and/or transformation programs on cloud infrastructure platforms. Hands-on experience is a must.
• A good command of English is very important to collaborate with regional and global teams.
• Extensive customer engagement experience at C-Levels.
• Experience in architecting or deploying Cloud/Virtualization solutions in enterprise customer environments.
• Enterprise Design/Architecture Framework experience such as TOGAF or similar
• Positive and creative and innovative attitude around design and delivery of solutions within the project. 
• Proven leadership of large and complex service solution in a large enterprise or service provider.
• Have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• Provide technical leadership from sales to delivery.
• Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• Keen to learn new cloud technologies. 
• Positive influence on those around you and motivate others toward success.
• Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.

Desired Technical Skills:

• Overall good knowledge of Oracles private, hybrid and public cloud solutions.
• Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture
• Strong knowledge of physical and SDN network technologies. 
• Awareness and knowledge of networking and latency considerations for different workloads.
• Strong understanding of cloud security. 
• Good knowledge of relevant open-source cloud technologies
• Good Understanding of Oracle Database, Oracle Middleware and PaaS services 
• Understanding of Applications landscape and SaaS Solutions
• TOGAF10 certifications
• Experiences in multi-cloud deployment. 
• Experiences in building, configuring, managing, and monitoring networking and IP infrastructure in major cloud provider (OCI, AWS, Google Cloud Platform, Azure, etc.).
• Ability to architect for high availability, fail-over & disaster recovery in public or hybrid cloud environments.
• Good automation process and technology experience around DevOps, GitOps, AI/ML, microservices
• Be familiar with VMW, KVM, AWS, Azure, SoftLayer and OpenStack.
• Experience in develops, configurable, deploys and maintains cloud security and systems in support of information security operations.
• Knowledge of Cloud native design solutions

Career Level - M4

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