Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts  

Individual contributor acting as a delivery and services senior leader  

Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement  

Provide constructive on-the-job feedback and coaching to team members  

Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments  

Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business  

Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services  

Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients  

Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents  

Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc  

Enhance service delivery through frequent interaction with the end user and business sponsors  

Understand the process gaps and propose preventive / corrective action where appropriate  

Bachelor's Degree from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study Req 

4-7 years of experience in service delivery management Required 

4-7 years of Project Management experience Required 

4-7 years of Information Technology experience Required 

Knowledge or expertise in multiple security domains to include: IAM/PAM, SIEM, SOAR, EDR, vulnerability management, incident response and governance.  

Broad knowledge of technology trends, relevance to clients’ businesses and market impacts  

Superb business acumen, project management expertise and understanding of the Services organization as a whole  

Demonstrated ability to create comprehensive assessment reports  

Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction.  

Ability to convey complex technical security concepts to technical and non-technical audiences including executives  

Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills (Proficient proficiency) 

Ability to work both independently as well as on teams  

Ability to lead and mentor others; willingness to collaborate and share knowledge with team members.  

Willingness to travel to meet client needs  

Valid driver's license in the US  

The successful candidate must hold or be willing to pursue related professional certifications such as the CISSP, CISM, and/or CISA.