Senior Salesforce Technical Architect

About Optibus:

Optibus is a unified software platform revolutionising public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimisation algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centred on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernisation of mass transit to make it the preferred choice for cities and passengers alike.

The role:

We are seeking an experienced and highly skilled Senior Salesforce Technical Architect to lead the design, development, and implementation of innovative Salesforce solutions that meet our business needs.

This role involves working closely with cross-functional teams, to ensure the optimal use of Salesforce capabilities and alignment with our strategic goals. Reporting into the Global VP of Revenue Operations.

This will be a hybrid role, based out of our London offices at a minimum of two days per week.

Key Responsibilities

Solution Design and Architecture:

• Lead the architecture and design of scalable, high-performance Salesforce solutions.
• Translate business requirements into well-architected solutions that leverage Salesforce and its ecosystem.
• Provide expertise on Salesforce best practices and governance.

Technical Leadership:

• Act as the subject matter expert for Salesforce technologies, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and others as applicable.
• Oversee the technical design, development, and integration of Salesforce solutions with other systems.
• Lead technical discussions, reviews, and ensure adherence to architectural standards.

Stakeholder Engagement:

• Collaborate with business leaders, product owners, and other stakeholders to gather requirements and define project scope.
• Provide technical guidance and articulate the benefits and risks of Salesforce solutions.
• Deliver presentations and demonstrations of proposed solutions.

Development and Integration:

• Oversee and guide the development team in creating custom Salesforce applications and integrations using Apex, Visualforce, Lightning Web Components (LWC), and APIs.
• Ensure seamless integration of Salesforce with third-party applications and systems.

Compliance and Quality Assurance:

• Implement and enforce security, compliance, and data governance standards.
• Ensure Salesforce solutions align with industry best practices, organisational goals, and regulatory requirements.

Continuous Improvement:

• Stay updated with the latest Salesforce releases, features, and capabilities.
• Recommend and implement new tools or processes to enhance productivity and solution effectiveness.

Experience:

• 8+ years of experience working with Salesforce, including architecture and solution design.
• Proven track record in implementing large-scale Salesforce projects in complex environments.

Technical Skills:

• Proficiency in Salesforce development tools (Apex, Visualforce, Lightning Web Components).
• Strong knowledge of Salesforce integration patterns (REST/SOAP APIs, middleware).
• Expertise in data modelling, security, and platform customisation.
• Familiarity with DevOps tools (e.g., CI/CD, Git, Jenkins) and agile methodologies.

Certifications (Preferred):

• Salesforce Certified Application Architect.
• Salesforce Certified System Architect.
• Salesforce Certified Technical Architect (CTA) is highly desirable.

Key Competencies

• Strategic thinker with a data-driven approach.
• Exceptional problem-solving and analytical skills.
• Effective communicator, capable of simplifying complex concepts for diverse audiences.
• Strong communication and interpersonal abilities to effectively engage with stakeholders at all levels.

Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.