Site Reliability Engineering Manager-Visibility

About OpenTable

With millions of diners, tens of thousands of restaurants, and 25 years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

About The Role

In this role, you will lead the Visibility team that supports OpenTable’s multiple observability systems. Specifically, you will be responsible for the monitoring and alerting systems as well as the uptime of logging and metrics systems that holds hundreds of terabytes of data across multiple regions. You will lead high impact projects, mentor team members technically, support team priorities, and help champion good communication with stakeholders. You can expect to build greenfield projects, mitigate some amount of legacy infrastructure, and participate in on-call rotation. We're looking for someone exceptional to join and lead our team.

About You

You are a subject matter expert on all things observability and visibility.

You enjoy building automation and self service tools. You like learning new languages or skills and sharing your findings with others. You’re detail oriented, enjoy writing code, and implementing DevOps principles.

You are able to effectively communicate, collaborate, and influence team members and engineering technical leads across many time zones. You are able to organize and plan projects from start to finish with other technical leads as needed.

At its core, this role requires excellent problem solving skills. You will mentor, teach, and guide others as we strive to develop successful independent teams that solve problems in an efficient and cost effective manner.

Please apply if:

• 5+ years of experience leading and managing a team of site reliability engineers on multi-team projects
• Able to develop long terms plans based on goals set by the team and business
• Demonstrated ability to, plan, prioritize the work of others, drive, and contribute to multi-dimensional projects across multiple teams
• Able to develop new concepts, methods, techniques and innovate
• Able to represent team in areas such as incidents, technical direction, and planning
• Able to communicate effectively with team members of diverse technical backgrounds
• Experience supporting services across VM’s, Docker Containers, and Kubernetes
• Solid hands on Linux experience (Ubuntu, CentOS, Etc.) and systems administration
• Demonstrated experience with scripting languages such as GoLang, Python, or Bash
• Demonstrated experience with monitoring and alerting systems such as Nagios, Sensu, and Prometheus
• Experience with Elastic Stack ( Elasticsearch, Logstash, Kibana ), or with metrics backends such as Prometheus, Graphite, VictoriaMetrics
• Experience with Telegraf, Go-Carbon, CarbonAPI, and Carbon-C-Relay is a plus
• Kafka and MirrorMaker experience is a plus
• Solid understanding of cloud computing - AWS, GCP, Azure
• Experience in incident response and root cause analysis service disruptions

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this remote Canada based role is $140,000-$185,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus, equity grant; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Benefits:

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company weeks off
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.