Staff Cloud Platform Engineer

About the Role:

As a Staff Cloud Platform Engineer at OpenPhone, you have the distinctive opportunity to propose and spearhead architectural changes that have a company-wide impact. In this role, you ensure the seamless operation of all user-facing services and other production systems within OpenPhone.

• Lead and actively participate in technical discussions as a creative thinker and problem solver, ensuring effective collaboration among team members.
• Create dependable pipelines for efficiently delivering production features, employing modern methodologies to ensure both timeliness and safety.
• Develop robust pipelines to efficiently deliver features to production, employing modern methodologies for reliability and safety.
• Implement logging, monitoring, and observability features, along with custom tools, to oversee OpenPhone's cloud-based products and services.
• Play a key role in crafting and executing the incident response process for OpenPhone, following current industry standards and best practices.
• Engage in on-call rotations, promptly addressing issues affecting OpenPhone availability and assisting with customer incidents.
• Contribute to design discussions across teams to advocate for SRE principles and guarantee the delivery of production-quality code.

Tech Stack and Tools:

• Our backend is built on Node using Typescript.
• We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
• The overall architecture is event-driven microservices with RabbitMQ at the center of it.
• We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.

About you:

• Think critically about system architecture, considering edge cases, failure modes, specific implementations, and behaviors.
• Have a proven track record of designing, building, and deploying backend services at scale.
• Demonstrate a passion for implementing and sharing the organization's best practices in availability, reliability, and scalability.
• Have an urge to document so you and your teammates don’t need to learn the same thing twice.
• Embrace a proactive attitude towards problem-solving, displaying a keenness to fix issues as soon as they are identified.
• Strive for rapid and effective delivery, emphasizing iterative improvement.

Preferred Qualifications:

• Have worked in a Senior Software Engineering capacity, with multiple years focused on scaling infrastructure and deployment.
• Proficient in TypeScript 
• Experienced with Terraform
• Experienced with containerized workloads and orchestration systems especially Kubernetes and best practices in Kubernetes.
• Possess expert knowledge of monitoring principles, modern alerting techniques at scale, and the necessary tooling (e.g., SLOs).
• Exhibit proficiency in credential/secret management to adhere to modern best practices and assist in achieving security compliance certifications.
• Demonstrate competence in infrastructure as code concepts and CI/CD pipelines.
• Display familiarity with cloud infrastructure and various provider databases.