Responsibilities:
- Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
- Ability to organize a portfolio of 8-10 projects for tracking and delivery
- Be a primary point of contact for project implementation activity
- Establish project command and control of project delivery both internally and externally
- Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders
- Participate in the sales process as needed
- Prospect specific implementation approaches, scope, and plans
- Support Statement of Work creation on an as-needed basis
- Identify early signs of project and customer risks and devise appropriate risk response strategies
- Occasionally travel to customer sites to conduct training and solidify customer relationships
- Assist in enhancing our methodology of project delivery of our growing set of solutions
Requirements and Preferred Experience:
- Minimum of 3 years of project management or related experience in a SaaS environment
- Strong aptitude of technology tools and solutions
- Extra strong analytical thinking, strong system perspective, and diligent process analysis skills
- Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Technical aptitude and proficiency with Professional Services and CRM tools
- Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a strong plus
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