Senior Site Reliability Engineer (SRE)

Team: DevOps Engineer

Location: Brasília, Federal District, Brazil, Recife, Pernambuco, Brazil, Mexico City, Buenos Aires Province, Bogota,D.C., Capital District, Rio de Janeiro, Rio de Janeiro, Brazil, São Paulo

Commitment: Remote

Workplace Type: remote

Responsibilities:

• Define, implement, and continuously improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Develop and maintain observability strategies, including monitoring, logging, tracing, and alerting.
• Own observability configuration, instrumentation, and alert optimization.
• Lead Incident Command during production incidents and coordinate cross-functional response efforts.
• Drive blameless postmortems and ensure corrective actions are completed.
• Own and continuously improve the on-call program, including rotations, escalation policies, runbooks, and alert tuning.
• Establish production readiness standards for new services.
• Partner with engineering teams on capacity planning, scalability, and disaster recovery initiatives.
• Automate operational processes and reliability improvements using software engineering best practices.
• Continuously improve system reliability, availability, and operational efficiency.

Requirements:

• 5+ years of experience in Site Reliability Engineering, Production Engineering, Reliability Engineering, or similar roles.
• Proven experience operating production systems in high-availability environments.
• Hands-on experience defining and managing SLOs, SLIs, and Error Budgets.
• Experience leading production incident response and Incident Command.
• Strong observability and monitoring experience.
• Strong software engineering skills using Python, Go, or TypeScript.
• Experience working with cloud platforms.
• Strong written and verbal English communication skills.

Must have:

• Proven Site Reliability Engineering experience.
• Experience defining and managing:
  • Service Level Indicators (SLIs)
  • Service Level Objectives (SLOs)
  • Error Budgets
  • Experience leading Incident Command during major production incidents.
  • Experience conducting blameless postmortems and driving follow-up actions.
  • Experience designing, maintaining, and improving on-call programs.
  • Experience developing runbooks and escalation policies.
  • Strong observability experience, including:
    • Monitoring
    • Logging
    • Alerting
    • Distributed Tracing
    • Experience tuning alerts to reduce operational noise.
    • Strong automation skills using Python, Go, or TypeScript.
    • Experience supporting mission-critical production systems.
    • Experience working in high-availability production environments.

Nice to have:

• Experience with Datadog.
• Experience with AWS.
• Experience with Heroku.
• Experience working in regulated industries (Healthcare, HIPAA, Financial Services, etc.).
• Experience establishing or maturing an SRE practice.
• Capacity planning experience.
• Disaster recovery planning and execution.
• Experience with Kubernetes.
• Experience with PostgreSQL or SQL Server.
• Experience supporting modern TypeScript-based applications.