Staff Systems Analyst
Location: Seremban, Negeri Sembilan, Malaysia
Job Summary
- Ensure continuous availability and reliability of factory systems (MES, Automation, SPC, etc.) to support 24/7 manufacturing operations.
- Provide technical support and troubleshooting for system-related issues impacting production lines and factory users.
- Develop strong knowledge of MES architecture, workflows, and integration with other manufacturing systems (automation, ERP, warehouse systems and etc).
- Act as the primary escalation point for system outages or performance degradation, coordinate resolution with internal teams and external vendors.
- Collaborate with global development teams on project initiation, testing, and implementation.
- Work closely with IT infrastructure, cybersecurity, and engineering teams to implement system upgrades, patches, and improvements.
- Monitor system performance, identify optimization opportunities, and mitigate risks proactively.
- Maintain accurate documentation for system configurations, support procedures, and incident reports.
- Lead or participate in incident response and root cause analysis for major system events.
- Provide recommendations to improve manufacturing quality, delivery, and cost efficiency.
- Support user training and onboarding for factory systems and tools.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
- Minimum 5 years of experience in a similar role within a high-availability manufacturing environment.
- Ability to work in a fast-paced setting, including participation in on-call support rotations.
- Strong technical expertise in MES and related manufacturing systems.
- Excellent problem-solving, communication, and collaboration skills.
- Collaboration and teamwork across multiple teams and global sites
- Knowledge in SQL, PowerBI, Tableau
About Us
More details about our company benefits can be found here:
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