Manager, Quality Engineering

The Challenge 

We’re looking for a Quality Engineering Manager who will bring a breadth of knowledge to champion initiatives to improve the quality assurance functions across the release pipelines at OneTrust. This person will evaluate development models in new product teams and guide them to pivot into automating tests, understanding customer expectations and experiment with new testing strategies where functionality overlaps. The Quality Engineer Manager will act as a key point of contact for all quality aspects of releases, providing test services and coordinating test resources globally leveraging an onshore/offshore model.  This person will lead, mentor, and manage a team of quality engineers / automation engineers/ performance engineers promoting collaboration across diverse teams, implement strategies to identify, assess, and resolve quality issues and challenges. This person will play a crucial role in enhancing the quality, efficiency, scalability, performance, and user satisfaction of our system.

Your Mission 

• Collaborate with various teams to grasp newly delivered components in the pipeline and devise innovative functional and performance tests. 
• Stay up to date on contemporary software development best practices, emerging technologies, and design patterns, contributing to thought leadership initiatives. 
• Develop robust functional and performance tests with team to support functional and sizing requirements, collaborating closely with development and operations teams to experiment and optimize environment sizing.
• Increase automation in the modules with early feedback to developers by shifting left and influencing the right tool sets required.
• Analyze test cases and conditions to determine optimal running tests by evaluating root cause in product support tickets and adjusting test patterns
• Managing a team of quality engineers to provide guidance or feedback on areas of improvement.

You Are

• You are able to influence the right mindset within the teams by extracting data of day-to-day operations within the teams.
• You are able to make thoughtful decisions without guidance.
• You are comfortable leading meetings among cross-functional teams or executive leadership.
• You are able to sift through noise and run effective retros to improve the team.
• You are able to work through process standardization by cross collaboration and experimentation of new ideas.
• You are someone who has excellent team-building, resource planning, development and management skills.
• Self-interested to develop in depth knowledge on technologies and tools used in quality engineering.
• You are able to anticipate, identify, and then eliminate or mitigate any potential issues that would affect performance and negatively impact customer experience.
• You are able to manage people aspect of leading a team and drive organizational culture to build quality products in an efficient manner.

Your Experience Includes

• Bachelor's degree in Computer Science, Engineering, or related technical or business field 
• 8+ years of experience in developing and/or testing software applications with 5+ years in a management role .
• 8+ years of relevant experience working as a software engineer, performance engineer or automation engineer with management experience of managing a team of at least 5+ members.
• 6+ years of understanding APIs and using tools like Postman, SOAP, or REST Assured. 
• 5+ years of experience with database testing (MSSQL or any other DBs).
• 5+ years of working in product applications that followed Agile development lifecycle.
• 5+ years of experience and strong knowledge of automation, performance monitoring and profiling tools
• 5+ years of experience working with mixed onshore/offshore model
• 3+ years of experience in understanding performance characteristics of the application, designing and executing performance scripts using tools like jmeter or blazemeter, monitoring and capturing various volumetrics. This includes capturing the right metrics, analyzing results and creating reports for various stakeholders
• 3+ years of leading teams implementing new processes, ideas and improving efficiencies in the release pipeline
• 3+ years of experience building test automations using tools such as Selenium Webdriver, Java, Cucumber/Gherkin, Maven, Jenkins, Appium
• Sound knowledge of Kubernetes or an equivalent container orchestration platform
• Proven experience in various Proof of Concepts (POCs) to keep the automation framework and technology in sync with the current product offerings and guiding team members with the proper guidance to complete the POCs.
• Proficiency in working with cloud-based applications, with a preference for expertise in Azure/AWS/GCP.
• Proven expertise in analyzing key performance indicators such as CPU utilization, memory usage, network usage, garbage collection, and database parameters, as well as generating and interpreting database reports to assess application performance.
• Experience in troubleshooting issues using information from logs, tools like Kibana, ELK, Cora Logix and ability to add the necessary monitors and alerts in Grafana, Using Prometheus.
• Effective communication and leadership skills, with the ability to collaborate with technical and non-technical stakeholders.
• Experience in JIRA, Qtest, Splunk, Kibana, or related tools
• Experience with development technologies (Java, JavaScript, REST API, AngularJS, CSS)
• Ability to work as part of a team, demonstrate initiative and solve problems independently