Senior DevOps Engineer

Department: Engineering

Location: USA, Berkeley Office

Compensation: $150K – $175K

Employment Type: FullTime

Senior DevOps Engineer

OneReach.ai builds conversational AI and automation tools that help organizations improve how they communicate and operate. Founded by Robb Wilson, author of Age of Invisible Machines, the company focuses on practical, human-centered automation for real business use cases.

Our no-code/low-code platform enables teams to design and manage AI-driven workflows, virtual assistants, and system integrations across channels. Customers use the platform to automate processes, personalize interactions, and connect existing enterprise tools - reducing manual work and improving efficiency at scale.

Position Overview

We are seeking a Senior DevOps Engineer with a strong DevOps background and experience in voice technologies to join our growing team. This role bridges infrastructure, backend development, and voice integration, supporting critical systems and client-facing solutions.

You’ll work closely with engineering leadership and cross-functional teams to maintain and expand our infrastructure, contribute to voice-enabled products, and ensure system reliability. This position is ideal for someone who is both hands-on and proactive, comfortable owning their day-to-day priorities while collaborating closely with distributed teams.

What You’ll Do

• Maintain and improve core infrastructure supporting production systems

• Build, maintain, and optimize CI/CD pipelines

• Support and implement voice integration solutions across products

• Collaborate with engineering and product teams to prioritize and execute infrastructure and development work

• Monitor systems, respond to alerts, and troubleshoot critical infrastructure issues

• Manage and prioritize a backlog of infrastructure and integration tasks across multiple teams

• Assist with client integrations, including configuration and deployment of technical solutions

• Contribute to high-availability, scalable, and fault-tolerant system design

• Work closely with distributed teams (including international DevOps teams) to extend coverage across time zones

• Participate in regular syncs, standups, and planning sessions

Requirements

• Must be able to work from our Berkeley, CA office 3 times a week

• Strong proficiency in JavaScript / TypeScript and backend development (Node.js)

• Experience working with voice technologies or voice-enabled systems

• Solid DevOps background with hands-on infrastructure experience

• Experience with AWS services (e.g., VPC, S3, EC2, Lambda, ECS/EKS, CloudWatch, Route53)

• Experience with Infrastructure as Code tools (Terraform, CloudFormation, or CDK)

• Experience with Docker and containerized environments

• Strong understanding of CI/CD pipelines and GitOps practices

• Experience with relational databases (especially PostgreSQL)

• Ability to troubleshoot and respond to production issues under pressure

• Strong communication skills and ability to collaborate across teams

Nice to Have

• Experience with Kubernetes (EKS, GKE, K3s)

• Experience with tools like ArgoCD or Kubernetes Operators

• Familiarity with multi-cloud environments (AWS, Azure, GCP)

• Experience with AWS DevOps tools (CodePipeline, CodeBuild, CodeDeploy, Systems Manager, etc.)

• AWS certifications (Developer, Solutions Architect, DevOps Engineer) or Kubernetes certifications (CKAD)

• Experience with AWS Bedrock or other AI/voice-related services

Why Join OneReach.ai

• Shape the future of automation: Contribute to a world-class platform that’s redefining how organizations design, deploy, and scale automation.

• Work with global experts: Collaborate daily with a distributed team of innovators in conversational AI, automation, and user experience.

• Enjoy a flexible, hybrid work culture with opportunities for professional growth and development.