Director - Workforce AI Enablement

Location: New York, NY

Time Type: Full time

Job Description

Help shape how AI transforms work across OneMain. This is an opportunity to build, scale, and influence enterprise AI adoption while partnering with leaders across the organization to drive meaningful business impact.

OneMain Financial is the largest non-bank lender in the U.S., proudly serving millions of customers with safe, affordable, and transparent installment loans and credit cards. We are on a mission to modernize lending through cutting-edge technology and data-driven innovation. Our AI initiatives are central to delivering smarter, faster, and more personalized financial solutions.

About the Role

We are seeking a Director, Workforce AI Enablement to lead enterprise adoption of approved AI capabilities and help departments achieve measurable improvements in productivity, work quality, and operational effectiveness.

Reporting to the Head of GenAI Product Strategy, this hands-on leadership role will define and scale OneMain's workforce AI enablement strategy, leading AI Solutions Consultants and partnering across the enterprise to identify opportunities, drive adoption, and deliver meaningful business outcomes.

The ideal candidate can translate business workflows into practical AI solutions, lead organizational change, and deliver measurable results. Success in this role requires the ability to influence without authority, navigate ambiguity, build alignment across stakeholders, and drive transformation in a highly collaborative enterprise environment.

Key Responsibilities

• Lead workforce AI enablement strategy, roadmap, and enterprise adoption initiatives.
• Partner across business, technology, and control functions to identify opportunities, align stakeholders, and deliver measurable business outcomes.
• Establish and manage a scalable intake, prioritization, and engagement model for departmental AI initiatives.
• Lead and develop AI Solutions Consultants, ensuring high-quality delivery, effective stakeholder engagement, and business value capture.
• Guide workflow assessments, implementation planning, onboarding, adoption, and continuous improvement activities.
• Define business cases, success metrics, benefit-tracking approaches, and value realization plans with business and Finance partners.
• Develop role-based learning programs, champion networks, and reusable guidance that accelerate employee adoption.
• Partner with AI platform, Engineering, and governance teams to ensure responsible, compliant, and effective AI usage.
• Measure adoption, productivity gains, work quality improvements, and employee outcomes to continuously enhance the enablement program.
• Evaluate emerging AI capabilities and translate innovations into practical business guidance and scalable solutions.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field; advanced degree preferred.
• 10+ years of experience in digital transformation, product management, technology enablement, consulting, or related disciplines.
• 3+ years of experience leading AI, GenAI, machine learning, or enterprise AI adoption initiatives.
• Proven success leading cross-functional transformation or change management programs and delivering measurable business outcomes.
• Strong understanding of LLMs, copilots, AI agents, RAG, MCP, skills, projects, artifacts, connectors, workflow automation, and responsible AI practices.
• Experience leading teams or consulting organizations while managing competing priorities across multiple stakeholders.
• Ability to assess business workflows, identify AI opportunities, and translate them into scalable solutions with clear ownership and success measures.
• Exceptional communication, stakeholder management, and change leadership skills, including the ability to influence senior leaders and drive alignment in highly matrixed environments.
• Demonstrated success navigating ambiguity, managing organizational complexity, and driving initiatives from strategy through adoption.

Preferred Qualifications

• Experience designing enterprise learning programs, champion networks, consulting services, or citizen-builder enablement models.
• Hands-on experience with platforms such as Claude, Microsoft Copilot, ChatGPT, or similar enterprise AI solutions.
• Financial services, lending, credit, or other regulated industry experience.
• Experience with adoption analytics, workflow experimentation, and benefits realization methodologies.
• Experience building or scaling transformation programs, workforce modernization initiatives, or enterprise adoption capabilities within fintech, digital, or rapidly evolving organizations.

Location:

This role is Hybrid. You should be located within a commutable distance of our office in New York City, NY, with expectations of being in the office Tuesday, Wednesday and Thursday.

Salary:

Target base salary range for New York, NY is $180-$230k, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date) 
• Paid sick leave as determined by state or local ordinance (prorated based on start date) 
• 11 Paid holidays (plus 4 floating holidays, prorated based on start date) 
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.