Dialer Platform Engineer

Location: Evansville, IN, Fort Mill, SC, London, KY

Time Type: Full time

Job Description

The Dialer Platform Engineer plays a vital role in the design, configuration, and performance of outbound campaign delivery across multiple systems and platforms. This role is responsible for building outbound dialing campaigns, segmenting, and managing contact lists, applying compliance filters, and configuring pacing strategies. Dialer Platform Engineers ensure the right contacts are reached at the right time, driving efficiency, performance, and compliance within the outbound strategy.

The successful candidate will have strong technical knowledge, excellent problem-solving skills, and the ability to work cross-functionally with stakeholders in a fast-paced environment.

In the Role

• Build and configure outbound dialer campaigns across legacy and CCaaS platforms.
• Design and manage calling lists, including segmentation, suppression, and dynamic rule application.
• Implement pacing, retry logic, and time-zone controls based on campaign strategy.
• Analyze campaign performance metrics (e.g., contact rate, penetration, abandon rate).
• Troubleshoot and resolve issues impacting dialing performance in real time.
• Collaborate with Strategy, Compliance, and IT teams to align configurations with business goals.
• Maintain documentation for campaign builds and updates to ensure audit-readiness.

Qualifications

• HS Diploma / GED
• Minimum 2 years’ experience working in outbound dialing platforms (e.g., Alvaria, NICE, Genesys).
• Ability to work with complex datasets and segmentation logic.
• Familiarity with regulatory dialing restrictions (e.g., TCPA, FDCPA).
• Adaptability to support multiple lines of business simultaneously.
• Knowledge of call center operations and metrics (e.g., service level, average handle time, occupancy).

Location: Evansville, IN; Fort Mill, SC; or London, KY - Hybrid

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

· Up to 4% matching 401(k)

· Employee Stock Purchase Plan (10% share discount)

· Tuition reimbursement

· Paid time off (15 days’ vacation per year, prorated based on start date)

· Paid sick leave as determined by state or local ordinance (prorated based on start date)

· 11 Paid holidays (4 floating holidays, prorated based on start date)

· Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.