About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The Role

As an IT Systems Engineer, you will be helping maintain One’s Information Technology systems and processes, including the helpdesk, on/offboarding, building self-service channels and tools, automating technological tasks, and managing SaaS services. You will establish and oversee knowledge and content management, including hands-on updates to critical content; you will identify opportunities to automate and/or provide self-service for our internal customers and lead the projects to deliver on those opportunities. Additionally, this role will assist One’s staff in-office when issues arise onsite. Every member of the IT team is first and foremost a security professional, and so each task, project and incident must be approached considering security as a critical component.

This role is responsible for: 

• Acting as triage and escalation point for One’s IT service queue.

• Troubleshooting and resolving technical issues related to hardware, software, and network systems.

• Managing our macOS and Windows endpoints, including configuring and deploying new devices, managing software updates, and providing technical support to end-users as needed.

• Assuring the proposed IT solutions are built with exceptional user experience in mind while being compliant and secure following both company policy and local laws and regulations.

• Communicating system and process changes verbally and in written documentation.

• Collaborating with other members of the IT & Security teams to develop and implement new technology solutions.

• Ensuring compliance with company policies and standards for security, data privacy, and disaster recovery.

• Assisting in the development and maintenance of IT policies and procedures.

• Getting hands-on and engaging with complex end-user issues, determining solutions, and gaming out how best to prevent them from recurring.

• Maintain One’s IT asset inventory.

You Bring

• 3+ years of experience in IT infrastructure design, implementation, and maintenance, with a focus on cloud-based services and macOS endpoints.

• Strong knowledge of macOS and Windows management and deployment tools, such as Jamf Pro, Intune, or similar MDM solutions.

• Excellent problem-solving and troubleshooting skills.

• Willingness to work outside your wheelhouse across domains as the team and business require.

• Strong communication skills, including the ability to explain technical concepts to non-technical stakeholders.

• Domain knowledge of multiple disciplines including IT systems, networking, security, and compliance. 

• Relevant certifications (such as AWS Certified Solutions Architect, Security+, and/or Apple Certified Support Professional) are a plus.

• AWS IAM and Okta Identity Engine experience is a plus.

We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.