User Researcher

Location: Remote

Fixed Term Contract, Full-time
UK-wide, Remote

About the Role

As a member of our Professional Services team, you will work closely with multidisciplinary colleagues to plan, conduct, and analyse user research that informs the design and delivery of high-quality digital services. You will play a critical role in understanding user behaviours, identifying pain points, and ensuring that solutions are grounded in evidence. With a strong commitment to user-centred design and continuous improvement, you will help shape meaningful digital transformation for our clients.

Responsibilities

• Lead user research activities across the full project lifecycle, from discovery through to live service optimisation.

• Plan and conduct qualitative and quantitative research using a range of appropriate methods (e.g., interviews, usability testing, surveys, observations, diary studies).

• Identify and recruit representative users, ensuring ethical and inclusive research practices.

• Analyse research findings, synthesise insights, and translate them into clear, actionable recommendations for delivery teams.

• Work collaboratively with designers, product managers, developers, and stakeholders to ensure research insights directly shape service design and decision-making.

• Create and maintain user personas, journey maps, service maps, and other artefacts that communicate user needs and behaviours.

• Advocate for user-centred design, accessibility, and evidence-based decision-making throughout all stages of delivery.

• Contribute to continuous discovery practices and help teams iterate services based on research insights and usability testing outcomes.

• Ensure all research activities adhere to relevant ethical, privacy, and accessibility standards.

Skills and Experience

• Proven experience conducting user research within multi-disciplinary digital delivery teams, ideally in complex or large-scale environments.

• Strong knowledge of user-centred design principles and experience applying them to digital products and services.

• Experience selecting and applying the most appropriate research methods to meet project objectives and constraints.

• Ability to analyse complex qualitative and quantitative data and present insights in a compelling and accessible way.

• Familiarity with iterative, agile, or scaled agile delivery methodologies.

• Strong communication and facilitation skills, capable of engaging confidently with strategic stakeholders and supporting evidence-based decision-making.

• Experience mapping user journeys, service processes, and behavioural patterns to support service design and improvement.

• Ability to work independently, manage multiple research activities simultaneously, and operate in fast-paced delivery environments.

About Us

Olive Jar Digital is one of the UK’s fastest-growing, award-winning digital consultancies. We specialise in managed digital delivery services and providing expert talent to enhance and support our clients' teams. We work across a range of industries, including public sector organisations, healthcare, and private sector clients, delivering solutions that meet real user needs and drive meaningful impact.