Staff Engineer, ServiceNow (HRSD)

The Role

We are looking for a Staff Engineer who is self-motivated with a proven track record in service management technologies and who is comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding end-user base. In this role, you focus on the technical aspects of the platform, working directly with the Service Management team. From an operational standpoint, the successful candidate will adhere to best practices and provide an advanced understanding of ServiceNow’s functionality to the ServiceNow Ecosystem surrounding Okta and its end users, with a focus on HR Service Delivery. 

As a ServiceNow Staff Engineer, you get to work closely with a global team and embark on a journey of growing the Okta ServiceNow platform by shaping how we deliver experiences to our customers. This is a technical role which requires strong communication and collaboration skills. 

In this role, you’ll get to:

• Work with the ServiceNow team to drive the delivery and accessibility of employee services, and deliver solutions across the organization
• Enhance and support current solutions that solve business challenges and improve processes while collaborating with cross-functional teams
• Build core functionality with a focus on Integrations, Lifecycle Events (Onboarding, Offboarding, Transitions, etc), custom HR Services, automation capabilities
• With with core team to ensure environments maintain the highest levels of availability, security, and quality
• Identify opportunities to innovate, scale, extend and enhance service delivery where possible
• Develop and execute on comprehensive product strategies that align with Okta’s overall business goals and objectives, broader industry and market trends
• Work with the ServiceNow team to review and execute requirements, test plans, technical specification, and provide input in the design, maintainability, scalability and usability of platform implementations. 
• Stay up-to-date with industry trends and emerging technologies in service management to identify opportunities for innovation and automation.
• Empower our engineers through a culture of continuous learning by helping to field system related questions and share out best practices with the broader team

You could be a fit if you have:

• 6+ years of demonstrable ServiceNow HRSD implementation experience
• 8+ years of experience supporting the ServiceNow platform
• Expert-level understanding of the ServiceNow platform with a concentration on:
• Lifecycle Events, including Onboarding, Offboarding, Transitions
• Integration Hub and Flow Designer
• Integration capabilities
• ServiceNow experience packs
• Experience translating feature requests, technical specifications, and high level requirements into specific solutions and tasks and the ability to re-engineer business processes
• Expert experience integrating third party applications, with a focus on Workday and other HR applications
• Experience with API and scripting languages (REST, Web Services, JavaScript (including Glide script), UI/UX design, Angular JS, SQL, SSO, SAML)
• Demonstrated business results from products, features or capabilities you have implemented
• Experience in hands-on design, prototyping, development, configurations, testing and other implementation activities
• A basic understanding of Agile/Scrum project lifecycle management
• Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
• Ability to balance multiple projects simultaneously in a fast-paced environment
• A willingness to work flexible hours throughout the week (eg, 2pm-10pm IST M-W-F) to align with the global team
• Bachelor's degree and/or an education/work experience equivalent. Advanced degree would be a plus
• Minimally, ServiceNow Certified System Administrator (CSA), and Certified Implementation Specialist - HR Service Delivery (CIS - HRSD) (Additional ServiceNow certifications are a plus)

Preferred:

• Practical experience implementing Employee Center Pro, Virtual Agent, GRC, ITOM Discovery suites would be a plus
• ITIL working knowledge (ITIL v3+ certifications are ideal)