Description
About Odaseva:
Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.
Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It's a great time to join us!
When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.
Your Role:
As Director, Customer Success you will be a key contributor to the success of Odaseva.
You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback. Our Customer Success Managers main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption, retention, customer satisfaction and ultimately, the expansion of the Odaseva footprint.
Your responsibilities will include:
- Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers.
- Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs.
- Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers.
- Leading the onboarding process of our key customers.
- Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology.
- Delivering deep product demos to increase the awareness of our products to our customers.
- Being the main point of contact for your customers and sharing your knowledge to address complex use cases.
- Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts).
- Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience.
- Mobilizing other Odaseva resources in order to maximize customer satisfaction.
- Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint.
- Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions.
- Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation.
You will bring:
- 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries.
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects.
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc.
- Project manager mindset (prioritization, multitasking and organization skills)
- Willingness to share their technical knowledge with their peers.
- Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships.
- Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services.
- Ability to align our platform features with customer objectives.
- Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Full professional proficiency in English and in French
Who We Are
At Odaseva, we believe in fostering an inclusive, supportive work environment where talented people can innovate and grow. Our culture is built on being smart, humble, hardworking, and above all—collaborative.
Our core values define who we are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork.
Inclusive & Diverse – We champion equality and embrace diversity.
Supportive & Collaborative – A team of smart, kind professionals who uplift each other through teamwork, not competition.
Excellence with a Casual Touch – High professional standards in a relaxed, approachable work culture.
Impact-Driven – A place where you can truly make a difference and advance your career.
Innovators in Data & Cloud – Leading the way in cutting-edge technology and solutions.
Competitive & Rewarding – Offering industry-leading compensation and benefits.
Truly Global – With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence.
Flexible Work Environment – We support a hybrid, flexible office culture.
At Odaseva, we are an Equal Employment Opportunity (EEO) employer. We consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
If this sounds like the right place for you, we encourage you to apply!
Odaseva
Analytics
Big Data
Business Information Systems
Cloud Security
Compliance
Enterprise Software
Information Technology
SaaS
Software
0 applies
4 views
Other Jobs from Odaseva
Senior SecOps Engineer
San Francisco, CA
Remote Hybrid
Product Analytics Engineer
San Francisco, CA
Remote Hybrid
Azure Cloud DevOps Engineer
San Francisco, CA
Remote Hybrid
Senior Backend Developer Node.js
Paris, France
Remote Hybrid
Similar Jobs
Software Engineer III, Messaging Infra
Redwood City, CA
US
Software Engineer (Sales Mode)
Remote
Mexico
Senior Software Engineer, Infrastructure
Remote
US
Technical Product Support Engineer (Remote): AMER
Remote
Brazil
FPGA Software Engineer
New York, NY
US
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
