Your responsibilities will include:
- Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers.
- Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs.
- Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers.
- Leading the onboarding process of our key customers.
- Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology.
- Delivering deep product demos to increase the awareness of our products to our customers.
- Being the main point of contact for your customers and sharing your knowledge to address complex use cases.
- Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts).
- Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience.
- Mobilizing other Odaseva resources in order to maximize customer satisfaction.
- Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint.
- Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions.
- Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation.
You will bring:
- 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries.
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects.
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc.
- Project manager mindset (prioritization, multitasking and organization skills)
- Willingness to share their technical knowledge with their peers.
- Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships.
- Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services.
- Ability to align our platform features with customer objectives.
- Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Full professional proficiency in English and in French

0 applies
4 views
Other Jobs from Odaseva
Senior SecOps Engineer
Product Analytics Engineer
Azure Cloud DevOps Engineer
Senior Backend Developer Node.js
Similar Jobs
Senior Software Engineer - Middleware
Software Engineer
Senior Engineer I
Engineer I - Java Backend
Director, Engineering
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say