AIOps Engineer

Location: OCBC Singapore

Remote Type: Onsite

Time Type: Full time

Job Description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Imagine shaping the future of digital banking at OCBC. You’ll build intelligent systems that proactively solve problems, improve customer experiences, and protect our platform. This role allows you to leverage cutting-edge technologies like Machine Learning and Observability to drive real impact. You’ll be at the forefront of innovation within a stable and respected financial institution.

How you succeed

You’ll succeed by embracing a proactive, data-driven approach. Focus on building strong relationships with diverse teams – Command Centre, infrastructure, cybersecurity, and application developers. Prioritise automating incident resolution and reducing operational noise. Continuously refine your models and systems to improve accuracy and deliver measurable results for OCBC.

What you do

• Design and implement AIOps solutions to proactively detect, correlate, and resolve incidents across complex banking systems.

• Develop observability frameworks using tools like AppDynamics, Dynatrace, ELK, Prometheus or OpenTelemetry to monitor core banking, payments, and digital channels.

• Apply machine learning models for anomaly detection, predictive maintenance, and capacity forecasting.

• Integrate AIOps platforms with Observability and event management systems to streamline incident workflows.

• Collaborate with infrastructure and application teams to ensure secure and compliant monitoring practices.

• Build dashboards and automated alerting systems to support 24/7 operations and reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).

• Familiar with AIOps platforms such as Moogsoft, BigPanda, Elastic or IBM Watson AIOps tailored for financial services.

Who you work with

Global Operations & Technology co-creates products and solutions. We build the underlying technology applications and services. And manage the Group’s IT operations & cyber defence, 24/7, 365. End-to-end transaction fulfillment services. For the whole Group. With singular focus: delivering exceptional customer experience. At the forefront of our digital transformation journey, we relentlessly innovate and invest in your development.

Who you are

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• 5+ years of experience in IT Operations, DevOps, or SRE roles, preferably in the banking or financial services sector.

• Strong hands-on experience with observability and monitoring tools (e.g., ELK, Prometheus, Grafana/Kibana, AppDynamics, Dynatrace).

• Proficiency in Python, Java programming, Shell scripting, or similar languages for automation and data processing.

• Elastic Logstash programming knowledge is a huge advantage

• Experience applying machine learning techniques to operational data (e.g., anomaly detection, clustering, forecasting).

• Understanding of incident management and change control in financial institutions.

• Experience with AIOps platforms (e.g., Elastic, Moogsoft, BigPanda etc...).

• Exposure to MLOps and model lifecycle management.

• Familiarity with Kafka, Logstash, and Kibana for data ingestion and visualization.

• Knowledge of banking systems, core banking platforms, or payment gateways.

• Certifications in Elastic or observability tools.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Excellent communication and stakeholder management skills

• Ability to work in a high-pressure, regulated environment with a focus on reliability and security.

• Passion for innovation, automation, and continuous improvement

Who we are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.