About Us:
Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020 and one of the Fortune 100 Best Companies to Work For® 2020 .We’re growing fast and disrupting the computing industry. Join us and make your mark.About Our BusinessNutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.
Job Summary:
We ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are world-class engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.
Nutanix is seeking well-rounded, junior and senior, customer-facing Technical Support Engineers. You will support our cloud solution in the field and provide an enriched and successful product experience. You will need to be the champion for Nutanix, by providing an over the top support experience to our customers leveraging our private cloud solution.
Experience : 5+ years
Location : Pune (Office based Job)
Responsibilities:
- Troubleshoot, debug, and diagnose customer issues encountered in the field.
- Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
- Provide analysis of our existing customer base to avoid and minimize risks in the field.
- Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.
- Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
- Develop and work on internal and external knowledge bases.
- Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.
- Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.
Requirements:
- Excellent verbal/written communication and analytical skills.
- The passion and ability to learn new things, while never being satisfied with the status quo.
- Willingness to work in a fast-growing company with huge potential.
Qualifications and Experience:
- Significant work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis.
- BS in Engineering or CS (or equivalent technical degree and 3+ years work experience).
#LI-RK1
Notice to Applicants Re: Fraudulent Recruiting Scams, please review the following link [consumer.ftc.gov] to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following instructions in the link. If you have any concerns surrounding suspect recruiting practices, please email recruiting-scams@nutanix.com for verification. Please do NOT send resumes to this email address; applicants should apply directly to the job to be considered.
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