Senior Director of Technical Program Management

at Nuna (View all jobs)

San Francisco, CA / Remote Friendly

At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why.

Nuna partners with healthcare payers, including government agencies and health plans, to turn data into learnings and information into meaning.

YOUR TEAM

Nuna’s products are built to help deliver value-based care, at scale, across the United States healthcare system. Value-based healthcare is a delivery model where providers are paid based on patient health outcomes, instead of traditional fee for service arrangements, driving delivery of higher quality care for patients at lower cost. Today, value-based care is incredibly difficult to operationalize so we’re making it easier with products that enable automated, accurate, and transparent operation of value-based payments.

YOUR IMPACT

You will be responsible for the strategies and operational excellence that ensure Nuna delivers on our client commitments. This role will be accountable for tracking the flow of work throughout the company until it reaches the hands of our clients. The Operations team is responsible for holding all stakeholders

accountable to milestones and release timelines across multiple clients. In addition, they will coordinate and balance business needs with internal constraints by identifying and anticipating bottlenecks within and between groups. In addition to owning and driving key initiatives and programs, you will partner with executives and leaders to formulate a comprehensive strategy, as well as the operational and organizational cadence needed to achieve success and maximize opportunities for Nuna.

YOUR OPPORTUNITIES

• Produce portfolio level view of Nuna’s product development operations to support strategizing, cost/benefit analysis, and decision making.
• ● Own and launch new strategic initiatives end-to-end. Formulate the top-level strategy, with key metrics, and the business plans to achieve them. Support key functional areas and strategic programs to ensure their success.
• ● Partner with Product and Engineering to drive our agile scrum and sprint team composition and operations. Improve execution and outcomes, leveraging data and analytics to inform decisions and achieve results. Visualize the flow of work within and between teams to clearly understand all bottlenecks and constraints.
• ● Act as the Executive level bridge between Solutions, Product and Engineering. Identify and drive opportunities for cross organization collaboration, like change management & defect management, and bring a problem-solving mindset to stressful situations.
• ● Be a trusted thought partner and advisor to Executives and Leadership
• ● Standing up operational flywheel / operational excellence → day to day execution
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• ● Own and evolve Nuna’s Operational flywheel. Develop, launch, and lead the necessary operational cadence (a.k.a. rhythm of business) to enable strategy, plan, and metrics achievement.
• ● Develop Nuna’s 1 year plan that gets us through the next year of client commitments while also ensuring our ability to be nimble and innovate
• ● Develop Nuna’s 3 and 5 year plans; putting in place and adjusting the process along the way to enable trade-off decisions, learning, alignment, and data driven decision- making.
• ● Connect Nuna’s People Operations initiatives to Product and Engineering Operating systems, including but not limited to:
• ○ Job level ladder for operations roles with competencies
• ○ Facilitating career growth opportunities
• ○ Identifying on-ramps from other parts of business (how to laterally transition)
• ○ Drive clarity on roles and responsibilities across the company
• ● Lead the following teams and function as their first line or upline manager.
• ○ Product Operations
• ○ Capacity Planning
• ● Support the below teams or functions as needed.
• ○ Technical Program Management
• ○ Budget and Vendor Management
• ○ Customer Support
• ○ Infrastructure and Security Engineering
• ○ Quality Assurance

YOUR BRING

• 10+ years experience in Operations Management and leading cross functional teams
• ● Willingness to solve complex problems in an inclusive and collaborative way
• ● A passion for data analysis and systems thinking
• ● Demonstrated ability to excel in a startup-like, fast-paced environment, with rapid exploration and ability to execute, as well as an ability to excel in large technology companies.
• ● Experience scaling a high performance cross-function Product Development organization with a proven ability to drive cross-functional collaboration
• ● Experience defining and communicating strategic direction and priorities as well as the vision and strategy for the organization
• ● Experience working in a technical client-facing environment
• ● Technical leadership experience in a cross-function environment
• 
  
• ● Experience managing budgets, including headcount and vendor relationships
• ● Experience working with cloud infrastructure, AWS preferred
• ● Experience working with fast-paced development teams
• ● Experience working with a large dataset with unstructured or uncleansed data
• ● Ability to problem-solve across multiple teams and stakeholders
• ● Strong communication skills
• ● Low ego and outcome-oriented approach
• ● Bachelor's degree in Engineering, Computer Science, Applied Mathematics, or
• equivalent - MBA or postgraduate degree is a bonus.

BONUSES

• ● Experience working with VBC programs
• ● Experience with healthcare data
• ● Strong knowledge of healthcare claims data, including data flows

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $250,000 to $310,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.