Reliability Engineer — Regulatory Reliability

Department: Engineer

Location: Ciudad de México

Employment Type: FullTime

About Nu

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.

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About the role

We are looking for a Reliability Engineer to drive reliability, resilience, and operational excellence for Nubank's regulatory infrastructure. In this role, you will own critical reliability outcomes for systems that support real-time interbank transfers, regulatory integrations and key regulatory platforms. You will work across infrastructure, software, networking, security, and operations to keep mission-critical services available, observable, and resilient under demanding regulatory and operational constraints.

What you'll do

• Own end-to-end reliability for IT regulatory infrastructure services, including connectivity, transaction processing flows, and settlement-related operational workflows.

• Define, measure, and continuously improve SLIs, SLOs, and operational health indicators for critical transactions and platforms.

• Lead incident response for different severity production events, coordinate recovery, and drive high-quality postmortems with concrete follow-through on corrective actions.

• Design and evolve observability for the platform, with emphasis on tracing, queue health, signature validation, infrastructure signals, and early detection of degraded regulatory links or transaction bottlenecks.

• Plan and execute disaster recovery and business continuity exercises, including failover validation, contingency readiness, and RTO/RPO verification.

• Reduce operational toil through automation, tooling, and improved runbooks for recurring failure and operational procedures.

• Drive capacity planning and performance engineering to ensure the platforms can safely absorb peak transaction volumes and evolving business demand.

• Partner closely with security, networking, middleware, and software engineering teams to improve platform hardening, resilience, and change management safety.

• Participate in an on-call rotation.

What we're looking for

• Experience with SRE, DevOps, or production engineering experience operating mission-critical, high-availability systems.

• Hands-on experience with IT infrastructure platforms, virtualized and hyperconverged environments such as VxRail, and physical production infrastructure.

• Hands-on experience with Linux systems, including performance tuning, kernel parameters, and security hardening.

• Track record leading incident response and postmortem processes for customer-impacting services.

• Solid knowledge of networking fundamentals: TCP/IP and routing.

• Proficiency in at least one scripting or programming language (Python, Shell scripting) for automation and tooling.

• Experience with observability stacks (Prometheus, Grafana) and distributed tracing.

• AWS infrastructure experience across services like EC2, S3, CloudWatch, KMS, EKS/ECS, VPCs, RDS/DynamoDB, and SQS/SNS.

• IT Regulatory audit experience, including evidence gathering, control validation, audit prep, and remediation follow-through.

• Experience with infrastructure-as-code tools (like Puppet) and Git-based workflows.

• Working knowledge of AI-assisted engineering tools (Claude, Cursor, Claude Code).

• Strong written and verbal communication skills in Spanish and English.

Nice to have

• Experience with Mexican payment rails (SPEI)

• SQL knowledge for operational analysis and troubleshooting.

Relevant cloud (AWS Certified Cloud Practitioner certification or higher) or IT infrastructure certifications.

Location for this opportunity

• Mexico City, Mexico

Our Benefits

• Chance of earning equity at Nu

• Extended maternity and paternity leaves

• Health and life insurance

• Dental and Vision Insurance

• NuCare - Our mental health and wellness assistance program

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• Holiday Bonus ("Aguinaldo") of 30 days of pay per year

• 17 days of paid vacation with 25% vacation bonus

• Gym partnership

• Food card

• Work-from-home Allowance

• Parental Consultancy

• Relocation Assistance Package, if applicable

Work Model for this Role

• Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.

To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here