Director of Infrastructure Engineering

Location: EMEA

Department: AI Infrastructure

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

Infrastructure Engineers at Nscale sit inside the Operational Engineering team. The Operational Engineering team is responsible for the design, implementation, operation, and continuous improvement of the infrastructure and platforms that underpin Nscale's services and products. This includes all components below the hypervisor, with a strong focus on OpenStack, storage systems, and continuous integration/testing services such as NKS, DHCP, and infrastructure automation.

This team executes high levels of availability, scalability, automation, and security for the infrastructure on which they own.

This team acts as a 3/4th line escalation point for support organisations, as well as providing subject matter expertise on other groups within the organisation.

What You'll be Doing

• Lead and grow a team responsible for the design, delivery, and operation of infrastructure platforms, ensuring close accountability and results (including On-Call/Pager/Incident management).
• Own outcomes for platform reliability, availability, security, and delivery velocity, ensuring clear accountability and assessment metrics.
• Build and manage team plans and execution roadmaps: delivery prioritisation, resourcing, and costing team coordination.
• Provide decision-making guidance and governance, including technical postmortems, runbooks, change management, and continuous improvement.
• Partner with stakeholders (engineering, security, product, support, pre-sales) to align platform capabilities with business and customer needs.
• Ensure automation and infrastructure-as-code maturity: consistent provisioning, upgrades, and lifecycle management.
• Drive performance management, coaching, career development, hiring, and team delivery—guiding an organic-reporting infrastructure and production operations (enough depth to guide decisions and unblock the team).
• Represent infrastructure capabilities in solution discussions, supporting pre-sales efforts with accurate guidance on feasibility, risk, and health-indicators.

Champion and safeguard compliance, security, and operational standards, and that audit-readiness is maintained.

About You

• Experience managing infrastructure/platform engineering teams, including hiring, coaching, delivery, and stakeholder management.
• Deep technical knowledge in the infrastructure and production operations (enough depth to guide decisions and unblock the team).
• Familiarity with OpenStack/Proxmox/Ceph environments and the operational realities of running them at scale.
• Proven experience driving automation and standardisation using Ansible/IaC approaches.
• Comfortable owning operational outcomes (incident management, reliability improvement) and team resourcing.
• Strong communication skills translating technical topics for non-technical stakeholders and aligning multiple teams.
• Nice to have: direct experience with OpenStack components (Ironic/Neutron/OVN/OVS) and storage/network architecture at scale.

What We Can Offer You

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

• Highly competitive package (base + equity) with reviews every 12 months. 🚀
• Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
• Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. 
• Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.