Product Lead, Billing Systems

Nourish is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.

Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food as medicine platform. We connect people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes / meal planning, AI chat, and more.

We launched two years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states.

We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.

Learn more about us in TechCrunch here and read about our recent Series A here.

About the Role

Reporting to our co-founder & CTO and as one of the earliest members of Nourish’s product team, you’ll own our foundational billing systems which are critical to Nourish's business model. You will work closely with our operations teams to lead the strategy and execution of how we deliver a world-class billing experience to our patients and providers. Your goals include improving our cost estimations for patients, providing an excellent post-appointment patient experience, and ensuring that we are collecting payments from our increasing number of insurance company partners.

This role is full-time in NYC (in-person candidates only), with flexibility for some remote work. Nourish has an NYC office in the heart of Silicon Alley.

Key Responsibilities:

• Establish and communicate the strategy for improving Nourish's billing systems
• Establish and analyze key metrics to measure progress in areas of opportunity and subsequent impact on Nourish’s business
• Improve the accuracy of our cost estimations to patients, provide a world-class patient experience, and maintain an excellent collection rate
• Conduct user research to understand our patients and providers and build delightful experiences
• Create, prioritize, and execute an aggressive roadmap to improve key metrics in collaboration with the engineering and bizops teams

You’ll love this role if: 

• You’re passionate about Nourish’s mission. You’re deeply interested in nutrition and are eager to help solve America’s healthcare crisis.
• You’re a builder. You love building and shipping new features and can take a project from 0 to 1, and then iterate to continuously improve.
• You’re obsessed with your customers and craft. You care deeply about understanding our users and building a truly delightful and impactful experience for them.
• You want extreme ownership. You proactively plan your work, and the work of designers and engineers. You hold yourself and the team accountable for delivering results.
• You do your own stunts. No task is below you, and you’re willing to step in to fill the gaps between teams to get the job done, whether it’s performing qualitative research, crunching data, or doing your own UI/UX designs.
• You think work should feel like play. We are a close-knit team and care about having a lot of fun at work — we want you to feel the same!

We’d love to hear from you if:

• You have 5+ years of experience as a product manager
• You have 2+ years of experience building products for operationally intensive businesses
• You have 2+ years of experience as a product manager at startups
  • Healthcare experience is a plus
  • Revenue cycle management experience is a plus
• You have strong data analysis skills and are comfortable with data technology (e.g., Excel, SQL, Amplitude, Metabase / Mode)
• You have a strong opinion on how to build high-quality patient experiences

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