Mid-level ServiceNow Engineer (with Python experience)

This is a hybrid position at either our Milwaukee office or our New York City office. (The Milwaukee office requires onsite M, T, and W or in our NYC office on Thursday plus 1 other day.)

We are seeking a highly motivated Mid-level ServiceNow Engineer with Python experience to join NM’s Security Automation team. In this pivotal role, you will help build and maintain a sustainable security automation pipeline to enhance the efficiency, effectiveness, and accuracy of our detection and response capabilities while minimizing manual tasks for our Cybersecurity teams. This role blends coding skills, ServiceNow platform expertise, web application development, and security domain knowledge.

Primary Responsibilities:

• Analyze technical development requirements and integrate ServiceNow security modules with third-party tools and APIs used by Cybersecurity teams.

• Configure ServiceNow and implement best practices in coding and design as per ServiceNow standards.

• Collaborate with NM’s ServiceNow Platform SRE team to ensure quality and stability of integrations.

• Perform checkouts during ServiceNow module and platform upgrades.

• Identify and automate workflows/processes related to security events through ServiceNow or SOAR playbooks.

• Enhance the organization’s case management system to decrease response times, increase effectiveness, and streamline security operations.

• Design, engineer, deploy, and maintain custom automation tools (primarily in Python and PowerShell).

• Develop dashboards and metrics within the organization’s case management system.

• Maintain and improve the team’s products, infrastructure, and technology stack.

• Develop and maintain documentation for automating workflows related to detection/response procedures for security events.

Bring your best! What this role needs:

• 2-4 years of professional experience developing on the ServiceNow platform, including the creation, configuration, and customization of ServiceNow products such as ITSM, ITOM, SecOps.

• Strong knowledge of the ServiceNow Platform, modules, data model, tables, and capabilities.

• Experience developing/administering on a ServiceNow Platform, including Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items & Record Producers, Groups, Roles, Tables.

• 2-4 years of professional experience with JavaScript, HTML/CSS, AJAX, and Python.

• Relational database expertise with enterprise software systems (e.g., Postgres, MS SQL).

• Proficient in REST API best practices and usage.

• Excellent written and verbal communication skills.

• Ability to communicate effectively with both technical and non-technical audiences.

Preferred Skills/Certifications:

• Bachelor’s degree or equivalent experience in Computer Science, Cybersecurity, Computer Engineering, Software Engineering, or a related field.

• Experience with the ServiceNow Security Incident Response (SIR) module.

• Experience with security automation and orchestration tools and/or software development technologies.

• Practical experience with automation techniques using PowerShell, Bash, API calls, and regular expressions.

• Additional coding experience in languages such as Java, C++, Go.

• Experience with cloud services and CI/CD environments.

• Experience in Security Operations, Incident Response, or Penetration Testing.

• Active ServiceNow – Certified Application Developer certification.

• Active ServiceNow – Certified System Administrator certification.

• Active ServiceNow – Certified Implementation Specialist – Security Incident Response.

Our Benefits!

• Tons of room for career growth.

• Highly competitive compensation, including annual bonus opportunities.

• Medical/Dental/Vision plans, 401(k), pension program.

• Tuition reimbursement, PTO, and Holiday Pay.

• Extensive Professional Training Opportunities.

• Excellent Work/Life Balance.

If you are passionate about security automation and have the skills and experience we are looking for, we would love to hear from you! Apply now to join NM’s Security Automation team.