Support Engineer, Sr. Associate

Location: Chicago, IL

Time Type: Full time

Job Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust is looking for a Support Engineer, Sr. Associate to join our growing Portfolio Accounting and Data Services (PADS) team. In this role, you’ll be responsible for offering Level 1 and 2 support for our core data processing and servicing platforms, complemented by advanced Level 3 support to our teams developing data products. Your expertise will be essential in ensuring the seamless integration of data products with PADSs platform, promoting system reliability, and driving overall user satisfaction.

Responsibilities:

• Level 1 Support for PADS Platform:
  • Respond to basic support queries with promptness and professionalism.
  • Troubleshoot and log stand issues encountered by users.
  • Escalate intricate problems with comprehensive documentation.
• Level 2 Support for PADS Platform:
  • Delve deep into complex issues that have been escalated.
  • Collaborate with engineering and data teams to determine root causes and derive solutions.
  • Propose platform enhancements based on patterns of recurring issues.
• Level 3 Support for Data Product Teams:
  • Provide guidance and troubleshooting assistance to teams developing data products.
  • Collaborate to ensure seamless integration of data products with the mesh platform.
  • Develop scripts, tools, or minor enhancements to facilitate better integration and performance of data products.
  • Recommend best practices and enhancements for data product performance and reliability.
• Documentation and Training:
  • Consistently update and maintain support documentation.
  • Conduct training sessions for both platform users and data product development teams.
• Monitoring and Reporting:
  • Oversee system health, performance, and security.
  • Produce regular reports detaining support activities, system health, and areas for improvement.

Required:

• Bachelor's degree in computer science or related field.
• A minimum of 5 years of experience in a technical support capacity.
• Solid understanding of cloud architecture and design principles.
• Demonstratable proficiency in troubleshooting, performance tuning, and problem-solving.
• Effective communication abilities, both written and verbal.
• Basic skills in TerraForm, Kubernetes, Azure, GitHub and Snowflake.
• Development experience in Java and Python.

Preferred:

• Prior experience in a DevOps role using ADO.
• Familiarity with current data tools and platforms.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

 
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.