Applications Onboarding Lead Chicago, IL

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary:

The role of Applications Onboarding Lead at Northern Trust is a pivotal position within the Cloud Onboarding team. This team is responsible for driving transformation in Northern Trust's cloud technology experiences and capabilities, leveraging the latest technology to create a more resilient and modern real-time data environment based on cloud-native, microservice, and event-based architecture.  This role requires proficiency in human-centered design, business focus, technology-driven solutions, and transformational leadership

This role is part of the Cloud Onboarding team, which is responsible for driving transformation in Northern Trust's cloud technology experiences and capabilities. The team aims to create a real-time data environment based on cloud-native, microservice, and event-based architecture.

The key activities of this role include:

·       Supporting Application and Partner team Internal Clients in their onboarding journey as they transition to the new modern platform.

·       Partnering closely with technology, product, and business leaders to ensure a smooth transition for customers.

·       Managing the public cloud lifecycle through all aspects of onboarding and support execution for a business unit or major program portfolio.

·       Building solid solutions across cloud enabling technologies which are secure, scalable and meet business goals to enhance client experiences.

·       Paving the way for an expanding Technical Program Management (TPM) discipline within the team.

·       Managing program communications with key stakeholders and serving as the connective tissue across functions and business units.

The ideal candidate should have a strong technical background, exceptional communication and collaboration skills, and experience in building highly scalable platforms, products, or services.

Key responsibilities

Supporting Application and Partner team Internal Clients: The role involves supporting Application and Partner team Internal Clients in their onboarding journey as they transition to the new modern platform. This includes partnering closely with seasoned technology, product, and business leaders to ensure a smooth transition for customers.

Managing Public Cloud Lifecycle: You will be responsible for managing the public cloud lifecycle through all aspects of onboarding and support execution for a business unit or major program portfolio. This includes building solid platforms on mobile and web surfaces to enhance customer experiences.

Technical Program Management (TPM): The role requires paving the way for an expanding TPM discipline within the team. This involves leveraging industry knowledge and experience to teach the organization what a great TPM can achieve.

Program Communications: Managing program communications with key stakeholders at all levels across the company to enable transparency and timely information sharing. You will serve as the connective tissue across functions and business units, bringing teams together to foster collaboration, improve decision-making, and deliver value for customers.

Customer Onboarding: Managing all Application and Partner team Internal Client deliverables with the Project Management team, maintaining and improving customer SLA metrics, managing customer satisfaction for high-touch customers and customer escalations, and facilitating customer meetings and teleconferences.

Product Management: You will be expected to demonstrate proficiency in human-centered design, business focus, technology-driven solutions, and transformational leadership. This includes defining clear and actionable problem statements, leveraging customer insights, owning and prioritizing the near-term product roadmap, understanding and leveraging technology, and developing and communicating a 6-month vision to senior stakeholders.

Key Skills:

Technical Proficiency: A strong technical background is crucial, ideally with experience in building highly scalable platforms, products, or services. This includes the ability to proactively identify and mitigate technical risks throughout the delivery lifecycle.

Communication and Collaboration: Exceptional communication and collaboration skills are necessary to work across different functions, organizations, and reporting boundaries. This includes managing program communications with key stakeholders at all levels across the company to enable transparency and timely information sharing.

Problem-Solving and Influencing: Excellent problem-solving and influencing skills are required. This involves a quantitative approach to problem-solving and the ability to simplify technically complex issues to drive well-educated decisions across product, engineering, design, and data science representatives. Customer Focus: A strong focus on customer satisfaction is essential. This includes managing customer satisfaction for high-touch customers, handling customer escalations, and facilitating customer meetings and teleconferences. Project Management: Advanced project management, time management, and coordination skills are needed to plan, organize, staff, and assist in the overall direction of the department. This includes managing multiple projects and maintaining high degrees of customer satisfaction.

Human-Centered Design: Proficiency in human-centered design is important. This involves defining clear and actionable problem statements, leveraging customer insights, and creating world-class, omni-channel experiences.

Business Acumen: A strong business focus is required. This includes owning and prioritizing the near-term product roadmap, utilizing data effectively to define success metrics and measurable outcomes, and innovating on ways to iterate faster in a well-managed way.

Transformational Leadership: The ability to develop and communicate a vision to senior stakeholders and partner teams is crucial. This includes contributing to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.

Experience:

Internal or external client delivery and service experience using complex technology solutions.

Agile, Product Management, RTE, SRE, PMO certifications

Financial reporting, capital management, resource management experience

Bachelors degree

10+ years in Program or Service delivery roles

Here are some examples of the types of projects this role would engage with or lead:

Cloud Onboarding Projects: These projects focus on supporting Application and Partner team Internal Clients as they transition to Northern Trust's new modern platform. This involves managing the public cloud lifecycle through all aspects of onboarding and support execution for a business unit or major program portfolio.

Platform Development Projects: The role includes building solid platforms on mobile and web surfaces to enhance customer experiences. These platforms serve as the foundational blocks for various lines of businesses, such as credit card, retail banking, and auto finance.

Technical Program Management (TPM) Projects: This involves executing high-priority enterprise-level initiatives and influencing across the organization. The role requires partnering closely with product, engineering, data scientists, and other cross-functional teams to create roadmaps, scope programs, define milestones and success metrics, and build scalable, secure, reliable, and efficient machine learning products and platforms.

Customer Onboarding and Support Projects: Managing all Application and Partner team Internal Client deliverables with the Project Management team, maintaining and improving customer SLA metrics, managing customer satisfaction for high-touch customers, handling customer escalations, and facilitating customer meetings and teleconferences.

Product Management Projects: These projects involve defining clear and actionable problem statements, leveraging customer insights, owning and prioritizing the near-term product roadmap, understanding and leveraging technology, and developing and communicating a 6-month vision to senior stakeholders.

These projects are designed to enhance Northern Trust's digital presence, improve internal partner experience, assist with customer engagement, and drive innovation in cloud technology experiences and capabilities.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.