Manager - Director of Digital Client Directed Money Movement

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust:
Northern Trust is a leading financial institution providing innovative solutions for wealth management, trust, and banking services. Our digital client portal is at the forefront of delivering exceptional experiences for our private bank clients.

Job Description:
We are seeking a highly experienced Product Manager with deep expertise in payments and money movement to join our team. The ideal candidate will have over 5 years of product management experience in this domain, with a strong understanding of various payment rails such as FedNow, EWS, ACH, wire transfers, bill pay, and Zelle. This role will involve developing market insights, formulating strategies, and leading cross-functional teams to deliver innovative solutions. This role will directly manage 2 Senior Product Managers and their teams covering our client directed money movement capabilities.

Major Duties:

1. Develop Market Insight: Define target client segment markets and evaluate industry trends, focusing on the payments and money movement landscape.

2. Formulate Strategy: Align cross-functional teams, uncover opportunities in the payments sector, and determine product lifecycle stages.

3. Shape the Value Proposition: Develop business cases, define the marketing mix model, and plan new product launches in the payments and money movement space.

4. Lead New Product Introductions: Oversee the introduction of new payment products to the market, secure regulatory approvals, publish marketing materials, and conduct sales training.

5. Sales Support: Provide sales support, including presenting at client and prospect meetings to showcase our payments and money movement solutions.

6. Performance Tracking: Conduct post-launch audits, analyze product success metrics, P&L, and KPIs, and recommend improvements.

7. Cross-Program Coordination: Create strategies for cross-program coordination and go-to-market rollouts for payments and money movement products.

8. Efficiency and Productivity: Liaise with business units to improve efficiency, effectiveness, and productivity in our payments and money movement offerings.

9. Strategic Planning: Participate in developing the group strategic plan, set goals and priorities, and ensure objectives are met.

10. Leadership: Initiate, assist, participate, or lead efforts impacting payments products or deliverables within the product umbrella, potentially involving other parts of the NT organization, including technology components.

11. Team Development: Conduct performance management and career development processes, provide input for staffing and disciplinary actions, and offer hands-on training to staff.

Knowledge:

- In-depth knowledge of payments and money movement products and industry trends.
- Excellent oral and written communication skills, proficient in constructing/overseeing logical and conclusive presentations, and distilling complex subject matter into management-ready materials.
- Strong understanding of Northern Trust products and client needs, particularly in the payments and money movement domain.
- Proven track record of managing, leading, coaching, and developing a team.
- Excellent in building key relationships, influencing, and negotiating with clients, partners, and leaders across multiple disciplines.
- Program or project management experience, with skills in planning, analysis, design, and governance.
- Knowledge of product management necessary for long-term planning and managing the profitability/performance of a major business segment.
- Leadership and organizational skills required to determine business unit goals, resource needs, and staff development.

Experience:

- A College or University degree and/or relevant proven work experience.
- Minimum of 5 years of product management experience specifically in payments and money movement.
 

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.