Customer Success Engineer - Data Security - Implementation - DSPM - Bangalore

Responsibilities will include:

• Customer Engagement: Handle a diverse range of customer queries, from technical troubleshooting to strategic advice on data security. Isolate and resolve technical issues, while documenting use cases and maintaining proactive communications.
• Advocacy and Leadership: Act as a vocal advocate for customer needs within the company, ensuring that their issues are addressed with clarity and thoroughness. Your role is crucial in aligning internal efforts with customer expectations.
• Strategic Advisory: Provide expert advice on data security best practices, risk assessments, and integrations. Your insights will help customers optimize their security posture through our platform.
• Content Development: Contribute to our knowledge base by creating technical content, user guides, and community posts that empower users towards self-service and engage the broader community.
• Cross-Functional Collaboration: Serve as a crucial link between customers and internal teams, bringing urgency and context to all customer interactions to enhance the overall experience.

Qualifications:

• Experience: 6+ years in customer-facing technical roles, ideally with a focus on security.
• Technical Expertise: Hands-on experience with cloud platforms (AWS, GCP, Azure, OCI), SaaS applications (M365, Google Workspace, Salesforce, Workday, etc.), data warehouses, or similar technologies. A solid understanding of cloud security best-practices and data security/privacy principles.
• Soft Skills: Exceptional communication and presentation skills. You set the standard for professionalism and possess a 'make it happen' mentality. You’re flexible, able to multitask, and thrive in a fast-paced, demanding environment.
• Leadership Potential: As we grow, you will have opportunities to specialize further, engage in public speaking, and lead projects that shape the future of our product and the industry.
• Impact: Directly influence the security posture of companies globally, contributing to a safer digital world.
• Culture: Be part of a culture that values innovation, efficiency, and direct impact. Here, your work directly contributes to the company's success.
• Growth: With rapid company growth and a commitment to employee development, the potential for professional advancement is significant.

Our Culture:

• Encourages and respects people who are hands-on, honest, focused and committed.
• Taking end-to-end ownership
• Strong ability to work independently and meet goals/ deadlines with minimal direction
• Keeping things simple
• A deep understanding of whatever you are working on
• Being hands-on and likes to deliver quality software
• Being extremely curious and hungry to make an impact
• Learning quickly, enjoy and taking pride in both identifying and solving problems
• Cautious confidence in building a product for tech savvy users
• Moving fast without compromising quality and future ability to scale

Our Benefits:

• Remote work with a highly collaborative global organization
• Medical, dental, and vision insurance with generous company contributions for the employee and family.
• Pre-IPO stock options
• Flex Time Off plan