Application/System Engineer I

Location: USA - Rhode Island - East Providence

Time Type: Full time

Job Description

Essential responsibilities

Application Test

• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.

Customer Support

• Communicate with customers regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.

Sales Support

• Aids with providing product training to all sales groups with focus on top products.

Corrective Action Process

• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.

Product Development

• Helps review technical content of product manuals, technical support information and sales brochures.

Education and Experience Requirements

• BS in Engineering or related field.
• 0-2 years experience in technical sales facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
• Proficiency in MS Office applications required.

Preferred Skills and Abilities

• Action-oriented self-starter.

Working Conditions and Physical Demands

Office and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 25%

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