Site Reliability Engineer (SRE)

How you will make an impact

• Infrastructure as Code (IaC): Design, implement, and manage infrastructure using Terraform, ensuring all resources are defined and managed through code.
• Cloud Management: Deploy, manage, and optimize services primarily on AWS (experience with other cloud providers is also valuable).
• Monitoring and Observability: Utilize Datadog to set up comprehensive monitoring and logging, ensuring the visibility of system performance and health.
• Incident Management and Response: Lead incident management processes using PagerDuty, ensuring swift and effective resolution of issues to minimize downtime.
• Process Improvement: Develop and refine operational processes to enhance reliability, performance, and scalability of services. Implement automation and tooling to streamline workflows.
• Collaboration: Work closely with development and operations teams to implement best practices in system architecture and deployment activities.
• Performance Tuning: Identify and address performance bottlenecks in infrastructure and applications, ensuring optimal performance.
• Documentation: Create and maintain comprehensive documentation for infrastructure, processes, and incident response procedures.
• On-Call Rotation: Eventually participate in on-call rotations, providing reliable support and response to critical issues outside of regular business hours.

What we are looking for

• This is a hybrid role based in our Austin office, requiring in-person three days a week: Tuesday, Wednesday, and Thursday.
• 3–5 years of relevant experience in DevOps, Infrastructure Engineering, or similar roles.
• Proficient in Terraform and cloud services (AWS or similar).
• Experience with monitoring/logging tools (e.g., Datadog, ELK Stack, Prometheus) and incident management (e.g., PagerDuty).
• Familiar with container orchestration (Kubernetes) and Infrastructure as Code (IaC) tools (e.g., Ansible, Chef).
• Knowledge of CI/CD pipelines and related tools.
• Strong focus on automation to improve efficiency and reliability.
• Solid understanding of incident management best practices.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work effectively under pressure during incidents and drive solutions quickly.