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Senior UX Insights Specialist

Nokia

India
Full-time
Salary not listedPosted 3w ago

Real job — pulled straight from Nokia’s careers page · Verified July 22, 2026 · No reposts.

Job description

Nokia is hiring a Senior UX Insights Specialist — a full-time, based in India role. Apply directly on Nokia's careers page below.

Senior IT Service Experience Specialist

Location: India; Hybrid

The role combines advanced analytical problem-solving, service experience measurement, and operational improvement. Working across IT services, and UX teams, the successful candidate will define and maintain the scoring methodology, validate data quality across multiple sources, identify experience drivers, explain score movements through evidence-based analysis, and translate findings into improvement actions that enhance employee experience.

This is not a UX design role. It is a service experience measurement, analytics, and governance role focused on user sentiment. The role requires strong quantitative thinking, the ability to build and defend measurement methodologies, and the skill to turn complex service and experience data into clear recommendations for business and technology leaders.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

About the Organization

Some of our benefits:
  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.
This role owns the framework used to measure, analyze, and improve IT service experience across Nokia. The position is accountable for the methodology, governance, analytical integrity, interpretation, and evolution of the End User Experience (EUX) Score, which is the single quantitative indicator of end user’s digital workplace experience.

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Frequently asked questions

How do I apply for Senior UX Insights Specialist at Nokia?

You can view the full description and apply for Senior UX Insights Specialist at Nokia on EchoJobs: https://echojobs.io/job/nokia-senior-ux-insights-specialist-ry56l.