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Nokia

Customer Technology Lead

Australia
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Description

Customer Technology Lead

Location: Australia; Hybrid

The CTL manages selected complex projects where Nokia delivers a solution taking technical accountability as End-to-End owner, or for First-Off and large non-standard or cross organization solutions, or solutions with 3rd-Party involvement.

  • The CTL leads and directs the technical functions: Analysis & Design, Integration, Verification & Validation, Security, Infrastructure and OSS.
  • The projects are executed under Market Unit leadership based on the contracted scope and the CTL is fully accountable for the technical solution from design and integration up to acceptance and handover to operations reporting to Project Director who is owning the customer contract.
  • For Market Services lead CRs, CTL takes the lead during pre-sales to put drive the offer process and in all customer clarifications leading upto the PO
  • When involved during the GBC pre-sales phase, CTL brings the Customer network knowledge, defines the technical delivery strategy from requirements gathering until final acceptance and migration. Also, CTL contributes to third party partner (product/services) qualification and overall offer services cost estimation supporting both pre-sales and program director.
  • The CTL leads the customer technical negotiations during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
  • The CTL coordinates answers to unresolved technical issues, RCAs and sets up technical support processes, involving necessary engineering teams when required.
  • The CTL is accountable for the verification of E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition.
  • The CTL advises on customer network evolution and strives for project up-scopes.

 

Job Description:

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About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

The Customer Technical Lead does have the responsibility in his customer assigned role to: - Act as primary customer communications interface on all technical topics in the Account - Become trusted advisor to Customer - Typically act in her/his role on customer’s program level of one country Market Unit / GCBT - Support PM and BGDM in technical planning and measurement of risks & issues against various technical activities - Drive all technical planning and execution with all business lines and domains for various activities in the Account
Nokia
Nokia

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