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Nokia

Customer Technical Project Manager

New Zealand
AWS RedHat
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Description

Customer Technical Project Manager

Location: New Zealand; Hybrid

The CTPM manages specific project where Nokia delivers a solution taking technical accountability and responsibility as End-to-End owner to:

  • ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks
  • work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., RedHat, AWS) on technical dependencies and deliverables
  • be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc
  • take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD
  • leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
  • identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies
  • identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer
  • work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.
  • track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

The Customer Solutions Architect acts as a trusted advisor partnering with the customers on their needs. Understands and captures the critical inputs of stakeholders and translates them into effective requirements and solutions. Specifies and designs effective end-to-end solutions incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required. Applies solution architecture standards, processes, and principles to create and maintain a solution's (technical) integrity over time.
Nokia
Nokia

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