Senior UX Writer

Location: Ukraine

Department: Mastercard Team

About the Role We're looking for a Senior UX Writer to shape clear, empathetic, and effective in-app copy for our client, a leading mobile banking app. You'll help improve customer experience, meet user needs, and support business goals through thoughtful, data-informed writing.

Responsibilities

• Develop and implement UX copy for new features and user onboarding (Ukrainian and English)
• Analyze existing functionality and propose improvements through microcopy optimization
• Gather, analyze, and systematize copy requirements from stakeholders (Product Owners, business analysts, legal team)
• Build and maintain a unified Tone of Voice and glossary/guidelines for the app
• Prepare copy specifications for the development team
• Monitor the market and track global UX writing best practices
• Use analytics tools and conduct research to evaluate copy effectiveness
• Collaborate cross-functionally with design, engineering, legal, and marketing teams

Requirements

• Higher education in philology, journalism, marketing, sociology, communications, or related field
• 3+ years as a UX writer or product copywriter in a product IT company or banking sector
• Strong understanding of mobile product development processes and UX/UI design
• Experience testing hypotheses around product copy
• Experience with analytics/metrics to evaluate interface copy
• Knowledge of Agile methodologies
• Strong communication and cross-functional collaboration skills
• Fluent, flawless Ukrainian (business style, grammar)
• Advanced-level English

Nice to Have

• Banking/fintech experience
• Basic understanding of APIs and integrations
• Experience launching new products from scratch
• Figma skills

Key Competencies

• Strategic thinking, results orientation, customer focus
• Data analysis (A/B testing copy)
• Commercial/product thinking
• Effective communication with stakeholders