Senior Scrum Master / Agile Master

Location: European Union; Ukraine

Department: ControlExpert Team

N-iX is looking for an experienced Senior Scrum Master / Agile Master to support and coordinate four development teams within ControlExpert.

The project is currently moving from an intensive initial delivery phase toward a more structured and sustainable setup. The key objective is to improve team collaboration, delivery flow, transparency, ownership, and cross-team coordination, while helping the teams establish effective and mature ways of working.

The role requires someone who can operate effectively in a complex environment, build trust across teams and management, and bring structure without introducing unnecessary process overhead.

Responsibilities:

• Coordinate and support four development teams
• Take ownership of delivery flow, focusing on cycle time, flow efficiency, dependencies, and delivered value rather than velocity
• Identify and resolve cross-team dependencies, handoffs, blockers, and unclear ownership
• Support the setup and development of new teams, including roles, ceremonies, ways of working, and tooling
• Coach individuals transitioning into new roles and help teams improve their collaboration and maturity
• Facilitate conflict resolution and support psychological safety at team and cross-team level
• Support teams through organizational changes, restructuring, and maturity shifts
• Partner with management on prioritization, transparency, and evidence-based escalation
• Identify missing decision ownership and help establish clear responsibilities
• Provide management with clear, data-backed insights into delivery challenges and improvement opportunities
• Escalate organizational or incentive-related blockers to the appropriate management level when required

Requirements:

• 5+ years of experience as a Scrum Master, Agile Master, Agile Coach, or similar role
• Proven experience supporting multiple development teams simultaneously
• Strong understanding of Agile principles, team dynamics, and software delivery processes
• Experience with flow metrics and data-driven delivery improvement
• Strong cross-team coordination and dependency management skills
• Experience setting up or restructuring teams and establishing effective ways of working
• Strong coaching and facilitation skills
• Experience supporting organizational change and team maturity development
• Ability to work effectively with both engineering teams and management
• Strong conflict-resolution and stakeholder-management skills
• Ability to operate effectively in a complex and sometimes high-pressure environment
• Excellent English communication skills