Senior IT Support Engineer

The Role:

We’re looking for an experienced Senior IT Support Engineer to join our Corporate IT team to help us work towards our mission of delivering world-class IT Infrastructure, Tools & Services to support and enhance the technology experience of Nitronauts worldwide – enabling faster,
smarter and safer work for all.

For the right individual, this position will offer a wealth of exposure to various different technologies, interesting projects and excellent career development opportunities.

What you’ll be doing:

• Providing expert-level Systems Administration for our M365, Entra ID & Intune environments.
• Supporting our Windows and MacOS corporate users based in Nitro global offices, as well as remote users.
• Administering our Windows Server (AWS/Azure) corporate
• Take a lead role in IT projects. For example, migrating from a Hybrid AD environment to full-cloud.
• Using PowerShell to automate and simplify daily tasks.
• Take ownership of support tickets and manage them from first response to resolution, ensuring agreed SLAs are met.
• Execute and manage the Nitro IT onboarding process, ensuring that all new Nitronauts are set up with the accounts, access and
  hardware they need to hit the ground running on day 1.
• Provide onboarding training sessions to new Nitronauts.
• Ensure our meeting room AV tech is well-maintained and meets the needs of our users.
• Ensure we have an up-to-date overview of all of our computer
• Stock management and procurement to ensure we have sufficient peripherals and computer inventory.
• Work closely with other IT staff to effectively communicate issues, project milestones and share ideas & knowledge.
• Ensuring our environment and endpoints are secure by using good patching procedures, vulnerability management and endpoint
• Taking part in our compliance activities to ensure our compliance with ISO27001, SOC2 and others.

What we’re looking for:

• 5+ years’ experience in Desktop/Technical Support or Systems Administration roles.
• Self-motivated, self-starter with the ability to execute with minimal 
  direction.
• Strong customer service skills and attitude.
• Strong organizational skills with the ability to track multiple issues.
• Able to assess the urgency of incidents and prioritise tickets 
  accordingly.
• Independent, curious, wishing to learn.
• Strong communication skills (verbal and written).
• Ability to effectively document and diagram all relevant material.
• Ability to occasionally travel to other corporate offices if required.
• Industry Certifications from Microsoft (SC-300, SC-900 etc.), Cisco, CompTIA, ITIL are advantageous.

What we’re looking for - Technical Skills:

• Significant experience managing Active Directory, M365, Entra ID & Intune environments.
• Advanced knowledge of all Windows Desktop & Server operating systems.
• Advanced knowledge of MacOS.
• Significant Experience with device management platforms (ideally Intune & Jamf).
• Experience using PowerShell to simplify or automate tasks.
• Intermediate networking knowledge – able to configure a Security Appliance, switch and Wireless AP and troubleshoot connectivity
  issues.
• Experience managing Meraki networks advantageous.