About Us:
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
How We Work:
We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:
- One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. - Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. - Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. - Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. - Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.
These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.
The Role:
We’re looking for an experienced Senior IT Support Engineer to join our Corporate IT team to help us work towards our mission of delivering world-class IT Infrastructure, Tools & Services to support and enhance the technology experience of Nitronauts worldwide – enabling faster, smarter and safer work for all.
For the right individual, this position will offer a wealth of exposure to various different technologies, interesting projects and excellent career development opportunities.
What you’ll be doing:
- IT support for Windows and MacOS corporate users based in Nitro global offices, as well as remote users.
- Windows Server (AWS/Azure) Support & Administration.
- Systems Administration of our Entra ID, M365 & Intune environments.
- Take a lead role in IT projects. For example, migrating from a Hybrid AD environment to full-cloud.
- Take ownership of support tickets and manage them from first response to resolution, ensuring agreed SLAs are met.
- Execute and manage the Nitro IT onboarding process, ensuring that all new Nitronauts are set up with the accounts, access and hardware they need to hit the ground running on day 1.
- Provide onboarding training sessions to new Nitronauts.
- Ensure our meeting room AV tech is well-maintained and meets the needs of our users.
- Ensure we have an up-to-date overview of all of our computer assets.
- Stock management and procurement to ensure we have sufficient peripherals and computer inventory.
- Work closely with other IT staff to effectively communicate issues, project milestones and share ideas & knowledge.
What we’re looking for:
- 5+ years’ experience in Desktop/Technical Support or Systems Administration roles.
- Self-motivated, self-starter with the ability to execute with minimal direction.
- Strong customer service skills and attitude.
- Strong organizational skills with the ability to track multiple issues.
- Able to assess the urgency of incidents and prioritize tickets accordingly.
- Independent, curious, wishing to learn.
- Strong communication skills (verbal and written).
- Ability to effectively document and diagram all relevant material.
- Ability to occasionally travel to other corporate offices if required.
- Industry Certifications from Microsoft, Cisco, CompTIA, ITIL etc. are advantageous.
What we’re looking for - Technical Skills:
- Advanced knowledge of all Windows Desktop & Server operating systems.
- Advanced knowledge of MacOS.
- Significant Experience with device management platforms (ideally Intune & Jamf).
- Experience managing Active Directory, M365, Entra or other Identity Providers such as Okta.
- Experience using PowerShell to simplify or automate tasks.
- Intermediate networking knowledge – able to configure a Security Appliance, switch and Wireless AP. Experience managing Meraki networks advantageous.
Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:
Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.
Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.
Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.
#LI_EC1
Similar Jobs
Senior DevOps Engineer
Senior IT Systems Engineer
Senior IT Systems Engineer
Senior Software Developer
Software Engineer II, Database Reliability Engineer - Platforms
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say