Product Expert (Solutions Engineer)

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
 

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

What you’ll be doing:

• Lead Workshops and Customer Meetings: Conduct workshops and regular sync meetings to ensure alignment with customer goals. 

• Address Customer Inquiries: Respond to customer questions and concerns regarding Nitro Sign and Identity solutions with clarity and professionalism. 

• Deliver Demos and Training: Conduct engaging demo sessions and training programs for prospects and new users. 

• Ensure Effective Communication: Maintain high-quality, timely, and relevant communication with customers throughout the engagement. 

• Collaborate for Solutions: Work with internal teams (SysOps/Dev) to troubleshoot and analyze customer queries, providing effective workarounds or solutions. 

• Provide Administrative Support: Offer administrative assistance to ensure smooth project execution and customer interactions. 

• Maintain Internal Process Documentation: Create and update internal process documentation to ensure clarity and consistency. 

What we're looking for:

• Educational Background: You hold a bachelor’s or master’s degree. A degree in Information Technology, Computer Science, or Communication is a plus, but not mandatory. 

• Language Skills: You are fluent in Dutch and English. Knowledge of French is a strong advantage. 

• Technical Knowledge: You are familiar with RESTful APIs and their integration and have a basic understanding of technical terms such as SMTP, SSO and JSON. 

• Additional Skills: Basic knowledge of HTML is a plus. 

• Personal Qualities: You are an adaptable self-starter who learns quickly, takes ownership to get things done efficiently, and works well as a team player.  

• Relevant Experience: Preferably a minimum of 3 years in a related role. 
  
  
• Location: Belgium 

Why Nitro?   
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
  
Hybrid Work  
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
   
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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