Infrastructure Engineer

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

The Infrastructure Engineer is responsible for the implementation, administration, maintenance and evolution of the global Nintex enterprise systems and network. The Infrastructure Engineer and broader Infrastructure team are responsible for the stability, reliability, and security of our infrastructure and systems. 

Your contribution will be:  

• Configure, administer, and support core enterprise systems including Active Directory, Azure Active Directory, Hyper-V, Virtual Machine Manager, Intune, O365, Exchange, Defender for Endpoint, SharePoint online, backups, and system monitoring.
• Administer LAN/WAN systems including (but not limited to) Internet services, firewalls, routers, switches, VPN’s, WIFI and security systems in support of a global enterprise architecture.
• Configure and maintain key Infrastructure systems.
• Monitor system performance and execute proactive maintenance.
• Participate in security investigations leveraging various system logs and our Defender for Endpoint platform.
• Automate and improve processes with scripting technologies such as PowerShell.
• Provide tier 2 support for the internal IT Support team.
• Ensure records of system downtime and equipment inventory are properly maintained.
• Work with vendors to assist support and upgrade activities.
• Ensure documentation and procedures for best practice standards are constantly being written, improved, and utilized.
• Monitor ticketing system consistently and progress, escalate and resolve tickets efficiently using documented processes and critical thinking.
• Identify and troubleshoot issues and develop effective solutions to ensure systems are running efficiently.
• Audit applications and systems to analyze for compliance and changes that need to be made.
• Perform system upgrades and backups, ensuring data integrity and security.
• Help facilitate a deeper understanding of IT systems across the Support team through use of documentation and training. 

To be successful, we think you need:  

• At least 2 years’ experience in a Systems and/or Network Engineering role.
• Strong problem solving and troubleshooting skills
• The ability to communicate effectively with remote team and end users
• Excellent time management and organizational skills
• Strong customer service skills and a team focus
• A passion for technology 

What’s in it for you? 

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences. 

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.